We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.

Responsibilities

• Lead FOH team during service — floor coverage, table management, guest flow
• Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
• Greet guests, resolve complaints and service issues
• Monitor service standards across dining, bar, and event spaces
• Coordinate with kitchen and bar teams on food/beverage delivery
• Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
• Support recruitment, induction, and training of FOH staff
• Run pre-shift briefings (specials, events, priorities)
• Assist with rostering and shift coordination
• Report maintenance, H&S, or operational issues to the Venue Manager

Budget/Accounts

• Monitor daily revenue and labour costs against targets
• Minimise wastage, contribute to cost-effective FOH operation
• Ensure accurate processing of cash, EFTPOS, and tab transactions

Health & Safety

• Maintain a strong H&S culture and comply with all H&S requirements/policy
• Take no action (or inaction) that could cause harm; avoid unreasonable risks
• Report accidents, incidents, near misses, and hazards
• Follow safe methods and use safety equipment
• Seek guidance when a safe method isn't known

Requirements

• Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
• Current LCQ (Licence Controller Qualification)
• Current General Manager's Certificate (New Zealand)
• Willing to relocate in NZ

Desirable

• Experience in a full-service restaurant and bar environment
• Experience managing private functions and events
• Proficient in point-of-sale systems and basic Microsoft Office