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Job Description :

Job Purpose

The Nursing Clinical Coordinator – EMS Liaison serves as the primary connection between Methodist Mansfield Medical Center and the emergency medical services agencies serving its service area. This registered nurse partners with EMS providers, physicians, hospital leaders, and clinical teams to strengthen communication, improve transitions from prehospital to hospital care, and support clinical quality, safety, and service.

The coordinator helps the Nurse Director create an environment of clinical excellence, supports Methodist Health System's mission, vision, values, and strategic plans, and assumes delegated nursing leadership responsibilities.

Job Requirements

Education

• Graduate of an accredited school of professional nursing.
• Bachelor of Science in Nursing (BSN) required.

Licenses and Certifications

• Current, unencumbered Texas RN license required.
• Current Basic Life Support and Advanced Cardiovascular Life Support certifications required.
• National certification in a relevant nursing specialty required, or obtained within one year of hire or as soon as eligibility requirements can be met.
• NREMT-P, EMT-P, or LP preferred, in addition to the required BSN and RN license.

Work Experience

Minimum of three years of nursing experience required.

Five years of working knowledge of EMS operations, patient transitions, and EMT and paramedic scopes of practice required. Relevant nursing and EMS experience may overlap.

Prior sales, community outreach, or business development experience preferred.

Related Work Experience and Other Skills

• Demonstrates clinical judgment, critical thinking, problem-solving, sound organization, and effective written and verbal communication. Builds collaborative relationships, leads difficult conversations, and coaches others fairly and consistently. Works independently, adapts to changing priorities, recognizes limitations, and seeks appropriate assistance.
• Uses electronic health records, reporting tools, and common office software; learns new systems as needed. Understands hospital policies, nursing care standards, professional accountability, Texas Board of Nursing requirements, and EMT and paramedic practice boundaries. Handles confidential information appropriately and remains accountable for performance, professional growth, quality, safety, and service.

Job Roles

Clinical

• Facilitate prehospital communication, patient handoff, and transitions through the ED, hospital, and community. Work with attending ED physicians and the trauma, stroke, and cardiac program to resolve barriers and improve patient flow.
• Support trauma, stroke, and chest pain program activities and attend their committee meetings. Assist program coordinators with EMS education, case review, and process improvement.
• Coordinate timely outcome feedback for EMS patients with STEMI, trauma, cardiac arrest or resuscitation, and stroke activations. Share information through approved, secure processes and document follow-up.
• Obtain EMS patient care reports, reconcile them with hospital records as needed, and follow up on missing or incomplete prehospital documentation.
• Provide written trauma feedback; save it in the designated trauma registry and ensure it is entered into or attached to the trauma registry through the approved workflow.
• Conduct surveillance of EMS-related handoffs, documentation, EMS experience, and clinical processes. Identify concerns, collaborate on corrective actions, and evaluate results.
• Receive, document, investigate, and follow up on EMS-related concerns from providers, MHS staff, patients, families, and visitors. Complete interviews as needed, report concerns to ED administration, and coordinate resolution with appropriate departments.
• Support EMS agency quality assurance activities and collaborative case reviews. Protect confidential information and maintain records in approved systems.

Education and Professional Development

• Assess educational needs with the ED educator and EMS agency leaders. Coordinate and facilitate quarterly continuing education opportunities for ED paramedics and local EMS personnel, with additional education as needed.
• Within the first year, assess the hospital’s EMS continuing education approval pathway and coordinate with leadership to establish or maintain an approved CE program or partnership, as applicable. Maintain required course, attendance, evaluation, and completion records.
• Assist with staff and EMS training on STEMI, stroke, trauma, mass casualty response, patient handoffs, and medical equipment.
• Serve as the hospital contact for EMS education programs; coordinate student clinical schedules and facilitate affiliation agreements through the appropriate hospital approval process.
• Serve as an EMS education champion when assigned and appropriately credentialed.
• Coordinate and host nursing and EMS conferences, educational meetings, and collaborative learning activities. Provide coaching, mentoring, and real-time feedback related to EMS and ED interactions.

Data and Clinical Technology

• Create and maintain EMS dashboards and monthly, quarterly, and annual reports addressing transport volume, utilization trends, patient transitions, outcomes, service concerns, outreach, and education. Present findings and recommendations to ED leadership.
• Serve as the designated operational administrator or resource for LifeNet, Pulsara, and EMS electronic patient care record systems. Coordinate training, access requests, troubleshooting, and escalation with Information Technology and authorized system owners.
• Facilitate approved user access for EMS partners and other designated users. Maintain appropriate access controls and confidentiality within assigned administrative authority.

Emergency Preparedness and Response

• Partner with ED leadership, Emergency Management, and EMS agencies to plan, conduct, and evaluate mock mass casualty incidents and other emergency exercises. Track participation, findings, and follow-up actions.
• Assist the Director of Nursing with response coordination, policy review, and improvement activities.

Nursing Practice and Operational Support

• Coordinate daily EMS lounge, stocking, upkeep, and service requests for equipment and appliances. Maintain storage of EMS equipment left in the ED and facilitate its timely return.
• Communicate clearly with the Nursing Director regarding EMS activities, unresolved concerns, project status, and improvement opportunities.
• Model MHS Standards of Behavior, coach staff on EMS collaboration, and provide performance feedback to the Nurse Manager for staff evaluations. Support patient experience initiatives related to EMS and ED care.
• Complete special projects and other duties assigned by ED or hospital leadership that are consistent with the role, licensure, and competence.

EMS Coordination

• Serve as the hospital liaison to fire-based, air medical, private, and hospital-based EMS agencies. Build working relationships through regular agency visits, direct communication, education, and prompt follow-through.
• Coordinate and host quarterly EMS provider meetings; participate in MHS semiannual EMS meetings and relevant fire department and community events.
• Participate in North Central Texas Trauma Regional Advisory Council (NCTTRAC) meetings, attending in person when scheduled and operationally feasible, and communicate relevant actions to ED leadership.
• Represent MMMC professionally, manage challenging conversations respectfully, and maintain a calm, empathetic approach with EMS personnel, patients, families, physicians, and hospital staff.
• Develop an outreach plan with ED leadership, including regular station visits, quarterly engagement with EMS leadership and regional EMS liaisons, and measurable activity and service goals.
• Communicate hospital capabilities, service changes, new equipment, and technology. Coordinate hospital tours for new agency command staff and when services or facilities change.
• Partner with physicians, service line leaders, and administration on EMS outreach and service development. Share utilization trends and agency feedback to guide improvements and appropriate access to hospital services.
• Share EMS agency feedback with the Nurse Manager, Director of Nursing, Trauma Program Manager, physicians, and relevant hospital departments. Coordinate responses to operational concerns and communicate follow-up to agency leaders and crews.

Methodist Mansfield Medical Center is a 294-bed, full-service acute-care hospital serving North Texas and certified as an Advanced Primary Stroke and Heart Attack Center by The Joint Commission. We are proud to be the first hospital in DFW to earn two AMSN PRISM Awards for exemplary nursing practice.

We are committed to fostering an inclusive workplace where team members feel valued and supported. Our culture of excellence has earned national recognition, including:

• Magnet® designation for nursing excellence

• Becker’s Top 150 Places to Work in Healthcare (2023)

• Top 10 Military Friendly® and Military Spouse Friendly® Employer (2023)

With advanced technology, patient-centered design, and a new ninth operating room added in 2025, Methodist Mansfield delivers high-quality, innovative care across services including Level III Trauma, NICU, and Maternal Care.

Backed by more than 1,700 team members and 900 physicians, and actively engaged in our community, Methodist Mansfield is a place where your work matters—and your career can grow.