Sobre este puesto de Network Operations Engineer en Litmos
Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.
Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.
Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com.
Network Operations Engineer
About the Role
We're looking for a Network Operations Engineer to join our CloudOps team and keep our infrastructure secure, patched, and available around the clock. You'll monitor and support a multi-cloud environment, primarily Azure, with an AWS footprint, spanning Windows, Linux, and SQL Server systems. Coverage runs follow-the-sun, so you'll be part of a rotation that ensures alerts never go unwatched, wherever in the world they fire.
What You'll Do :
Monitor & Respond
- Watch infrastructure health, performance, and security across Azure, AWS, Windows, Linux, and SQL Server using our monitoring and observability tools.
- Triage incoming alerts, assess severity, and take action — or escalate with clear context — as part of a follow-the-sun on-call rotation.
- Diagnose and resolve incidents using established runbooks, and document what happened, why, and how it was fixed.
Patch & Maintain
- Plan, schedule, and execute patches and updates across cloud resources, servers, and databases, coordinating maintenance windows to minimize business impact.
- Keep patch and compliance records current to meet security and regulatory requirements.
Improve & Report
- Track SLA, MTTR, and MTBF metrics, and report on system reliability to stakeholders.
- Contribute to post-incident reviews and refine runbooks, alert thresholds, and escalation policies based on what you learn.
- Flag opportunities to automate repetitive operational work.
What You Bring
- 2–4 years in cloud operations, systems administration, or network operations.
- Network Configuration experience:- set up and troubleshot VPNs, DNS, subnets, and routing.
- Hands-on experience with Azure; exposure to AWS is a plus.
- Comfort administering both Windows and Linux systems, plus familiarity with SQL Server.
- Experience with monitoring/alerting tools (e.g., Azure Monitor, Log Analytics, or equivalent) and patch management processes.
- A track record of clear incident documentation and communication under pressure.
- Willingness to work a follow-the-sun on-call rotation, including off-hours coverage.
Nice to Have
- Azure certifications (AZ-104, AZ-900) or AWS equivalents.
- Scripting experience (PowerShell, Python, or Bash) for automation.
- Familiarity with Infrastructure-as-Code (Bicep, Terraform, ARM) or CI/CD pipelines.
- Background in SRE practices or backup/disaster recovery (RTO/RPO).
Salary Range: ₹12,00,000 to ₹18,00,000 plus 10% bonus
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
