Sobre este puesto de Network Operations Analyst I en Levi Strauss & Co.
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As a Network Operations Analyst I, you will join our Global Network Operations team and help maintain the reliable, secure, and resilient network services that support our offices, distribution centers, data centers, showrooms, and retail stores worldwide. You will provide daily operational support while developing your technical, automation, and AI-enabled operations capabilities in a collaborative, follow-the-sun environment.
About the Job
- Monitor global network services, respond to alerts, and perform initial troubleshooting for incidents affecting corporate, distribution center, cloud, showroom, and retail environments.
- Maintain clear ownership of assigned incidents by documenting troubleshooting, providing timely updates, escalating appropriately, and following issues through resolution.
- Support the installation, validation, maintenance, and lifecycle tracking of network infrastructure, including switches, wireless access points, SD-WAN appliances, and firewalls.
- Create and maintain accurate operational documentation, including support procedures, incident records, network changes, asset information, and knowledge articles.
- Use monitoring data, automation, and AI-enabled tools responsibly to improve incident triage, simplify recurring work, and strengthen operational consistency.
About You
- You have at least 2 years of experience in network operations, infrastructure support, network support, or a comparable technical role.
- You understand core networking concepts, including TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies.
- You have experience monitoring alerts, performing first-level network troubleshooting, maintaining accurate incident records, and escalating issues when additional expertise is required.
- You can support network infrastructure in a structured operational environment and work effectively with business teams, technical partners, and service providers across regions and time zones.
- You are comfortable using modern monitoring, automation, and AI-enabled tools responsibly and are motivated to expand your skills in network operations and automation.
Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
Here's a small snapshot:
- Complimentary preventive health check-up for you & your spouse
- OPD coverage
- Best in class leave plan including paternity & family care leaves
- Counselling sessions to prioritize mental well-being
- Exclusive discount vouchers on Levi’s products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
