The Leidos Digital Sector has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).  Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues

Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures

Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.

• Primary Responsibilities
• Monitoring, installation, modification, testing and servicing of network equipment.
• Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards.
• Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively.
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly escalate exceptions, delays, or system issues through established channels
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting
• Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple tasks/events simultaneously and deliver on time
• undefined

Preferred Qualifications

• DHS Experience
• Networking Certification
• Microsoft Certification
• Security+
• CCNA
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience
• DHS EOD
• Security Vetting for up to TS/SCI

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.