The National Director of Admissions and Intake provide strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization. This role ensures timely, compliant, and client-centered access to services while optimizing workflows, improving conversion rates, and maintaining high-quality standards across all regions and programs.

The Director partners with clinical, operations, and external stakeholders to streamline access to care, enhance the client experience, and support organizational growth.

🎯 Key Responsibilities

1. Leadership & Strategy

• Develop and execute a national intake and admissions strategy aligned with organizational goals
• Standardize intake processes across all sites and programs
• Establish KPIs (referral-to-admission rate, intake cycle time, no-show rates, etc.)
• Lead continuous quality improvement initiatives

2. Admissions & Intake Operations

• Oversee all referral, intake, eligibility, and admissions processes
• Ensure timely response to referrals and efficient client onboarding
• Manage capacity tracking and placement coordination
• Implement standardized workflows and documentation practices

3. Compliance & Quality Assurance

• Ensure compliance with:
• State and federal regulations
• Licensing and accreditation standards
• HIPAA and confidentiality requirements
• Monitor audits and maintain documentation integrity
• Develop and enforce intake policies and procedures

4. Team Leadership & Development

• Supervise and support regional intake managers and teams
• Provide coaching, training, and performance management
• Build a high-performing, client-centered intake culture
• Develop staffing models to meet demand

5. Data & Performance Management

• Analyze intake and admissions data to:
• Identify trends and gaps
• Improve conversion rates
• Reduce wait times
• Create and present regular performance reports to leadership
• Utilize dashboards and reporting tools

6. Systems & Technology (EHR/CRM)

• Oversee intake-related systems (EHR, CRM, referral platforms)
• Partner with IT to optimize workflows and automation
• Ensure accurate and timely data entry and reporting

7. Stakeholder & Referral Partner Relations

• Build relationships with:
• Schools
• Regional centers
• Hospitals
• Community partners
• Ensure strong referral pipelines and communication
• Support outreach and growth initiatives

8. Client Experience

• Ensure a welcoming, efficient, and trauma-informed intake process
• Reduce barriers to access
• Address client and family concerns promptly

📊 Key Performance Indicators (KPIs)

• Referral-to-admission conversion rate
• Intake response time
• Admission cycle time
• Client satisfaction at intake
• Referral source growth
• Compliance audit results

Requirements

Required:

• Bachelor’s degree in healthcare administration, Social Work, Psychology, or related field
• 5–8+ years of experience in intake, admissions, or healthcare operations
• 3–5+ years in a leadership role
• Experience in behavioral health, IDD, or healthcare services
• Strong knowledge of regulatory and compliance requirements

Preferred:

• Master’s degree (MBA, MHA, MSW, or related)
• Experience managing multi-site or national programs
• Familiarity with EHR systems (e.g., Credible, Epic, etc.)
• PMP, Lean, or Six Sigma experience

🧠 Core Competencies

• Strategic thinking and execution
• Operational excellence
• Data-driven decision-making
• Leadership and team development
• Communication and stakeholder engagement
• Problem-solving and process improvement

 Work Environment

• Hybrid with travel (20–40%)
• Fast-paced, mission-driven environment

❤️ Why This Role Matters

This role is critical in ensuring timely access to care, improving client outcomes, and supporting the organization’s growth and community impact.

Department: Operations / Clinical Services

Reports To: Chief Operating Officer (or VP of Operations)

FLSA Status: Exempt

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401k
• Salary Range: $110,000 – $140,000.