Job Description Summary

Job Description

Required Qualifications

• 3-5 years of hands-on experience in employment/payroll tax for both the USA and Canada.
• Well-versed in Workday and Smart Compliance, including managing tax registrations and resolving exceptions.
• Hands-on experience with quarter-end and year-end payroll tax processes, including filings, reconciliations, and reporting.
• Experience processing payroll tax adjustments, W2c corrections, and T4 amendments.
• Proven ability to manage high-volume employee ticket/inquiry resolution with strong customer service orientation.
• Fluent English — strong written and verbal communication skills.
• Strong analytical and problem-solving skills; ability to organize and interpret payroll/tax data.

Education/Certification:

• Bachelor’s degree in Finance, Accounting or related field. FPC or PCP certification desirable

Key Responsibilities

• Research, investigate, and resolve US and Canada federal, state/provincial, and local payroll tax notices
• Track issues through to resolution and maintain documentation to support audits
• Process payroll tax adjustments, W2c corrections, and T4 amendments accurately and on time
• Ensure accurate tax treatment for employees across multiple states/provinces
• Manage new tax jurisdiction and entity registrations in Smart Compliance
• Resolve system exceptions and validate tax setups to ensure accurate processing
• Support quarter-end and year-end payroll tax activities, including W-2/T4 preparation, reconciliations, filings, and validation
• Manage and resolve high-volume employee tax/payroll inquiries, delivering excellent customer service
• Support employment tax audits, including documentation and timely responses
• Identify and recommend process improvements to reduce risk and increase efficiency
• Maintain flexibility to support peak periods (quarter-end, year-end) and special projects

Desired Characteristics

• Familiarity with Executive Compensation Payroll and Tax Reporting.
• Self-starter who can manage multiple priorities with minimal supervision.
• Comfortable navigating ambiguity and shifting regulatory requirements.
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
• Team player who contributes to a positive, collaborative work environment. 

Additional Information