At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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We are seeking a skilled, customer-focused Technical Field Support Technician to support MCP (Motor Control Panel) and CCP (Condenser Control Panel) systems across North America and internationally. This hybrid role combines remote technical support and hands-on field service, helping customers maintain the reliable operation of critical power systems.

With approximately 50% remote support and 50% on-site work, you will support commissioning, troubleshooting, diagnostics, maintenance, and customer training activities. Working closely with field service, engineering, project teams, and customers, you will help resolve technical issues and ensure high levels of system performance and customer satisfaction.

The work model for this role is: hybrid on site & working from home.

Your role and responsibilities:

• Deliver remote and on-site technical support for MCP and CCP systems, performing fault diagnosis, troubleshooting, commissioning, and corrective maintenance.
• Execute startup, commissioning, maintenance, and service interventions at customer sites while analyzing operational data and system events to identify root causes and drive solutions.
• Support customers and field service teams via phone, remote access, and digital collaboration tools, serving as a key technical resource during critical system events and escalations.
• Work closely with engineering, project management, and field service teams to resolve complex technical issues and contribute to operational excellence.
• Create and maintain technical documentation, service reports, troubleshooting guides, and knowledge-base content; deliver customer training on system operation and maintenance.
• Uphold ABB Health, Safety, and Environmental standards across all activities; manage administrative responsibilities including service documentation, expense reporting, and timekeeping.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Associate's degree in a technical field with 5 years of relevant experience; bachelor’s degree in engineering or a related technical field is preferred.
• Proven experience troubleshooting, commissioning, maintaining, or supporting industrial electrical, automation, power conversion, or power generation systems.
• Deep knowledge and field experience with MCP, power electronics, control systems, PLCs, HMI platforms, or similar industrial technologies; Synchronous Condenser Operations and CCP commissioning experience is a plus.
• Strong ability to read and interpret electrical schematics, wiring diagrams, assembly drawings, and technical manuals; excellent analytical and troubleshooting skills with the ability to resolve complex issues under pressure.
• Demonstrated experience providing remote technical support and customer-facing assistance with strong communication and relationship management skills.
• Valid driver's license, willingness and ability to travel approximately 50%, and strong knowledge of electrical safety standards and HSE practices.
• Excellent organizational skills, self-motivation, and ability to work independently and collaboratively as part of a team.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions. 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.