At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

This role serves as the Subject Matter Expert (SME) for the Closing Team. The role will assist the manager of the department in planning, prioritizing, monitoring, and reporting of the work and act as an escalation point for complex files and production system issues. The SME will provide system testing for new software platform releases to ensure compliance and workflow efficiency.

About This Role:

 

Pipeline & Report Management

• Manage and review daily operational reports including the daily assignment queues to ensure files are fairly assigned when accounting for complexity.
• Ensure team resources are allocated effectively to complete day-to-day functions and meet business needs.

 

Escalation & Operational Resource

• Serve as the first point of contact for complex closing issues. Demonstrate advanced knowledge of policies and procedures to be an operational resource. Adhere to policies/procedures and consult with management on high-risk situations.
• Perform second-level reviews of Closing Disclosures to ensure accuracy and compliance.
• Provide production backup for the closing desk as needed to maintain capacity. Periodically pull work within Closing to ensure you understand the process and any pain points the team encounters with processes. Close employee mortgage loans.
• Serve as a department resource regarding regulatory compliance.

 

System & Process Improvement

• System testing for Encompass platform releases and troubleshoot technical production issues.
• Assist in the development, testing, and implementation of system enhancements. Report all results and roadblocks and work toward resolving roadblocks.
• Provide recommendations regarding continuous process improvements. Manage all updates to procedure manual.

 

Leadership & Partnership

• Manage team PTO coverage and delegate files to ensure continuous pipeline coverage.
• Partners with the Disclosure Desk lead to ensure they can back-up that role.
• Complete projects assigned by management in a timely manner; represent the team in any meetings as requested.
• Exhibit professional behavior and promote positive working relationships internally and externally. Practice positive values and support goals and strategic plans.
• Excellent verbal and written communication are a must, including the ability to honor differing opinions and treat others with dignity and respect at all times.
• Ability to define problems, establish facts, draw valid conclusions, and anticipate what needs to be done to accomplish resolutions.
• Maintain regular and predictable attendance in alignment with attendance guidelines.
• Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties. Complete all required training in a timely manner and report any compliance issues and violations in accordance with FNBO guidelines.

 

 Key Skills

• Adaptability: Recognizes and is open to changing circumstances and alters behavior as necessary.
• Accountability: Takes ownership for decisions and results of work within the scope of one's role.
• Critical Thinking: Analyzes and synthesizes information using a rational and systematic approach.
• Functional Capability: Possesses functional and technical knowledge and skills to perform at a high level.
• Time Management: Actively controls and structures use of time to meet strict regulatory and closing deadlines.
• Attention to Detail: Demonstrates a concern for accuracy so that detailed information is logged correctly.

The Ideal Candidate for This Role:

 

Required:

• HS Diploma.
• 3–5 years of mortgage disclosure and closing experience.
• Excellent working knowledge of the Encompass loan origination system and mortgage regulations (TRID, RESPA, TILA).
• Excellent communication and technical troubleshooting.
• Working knowledge of Microsoft Office products with a strong emphasis on Excel.

 

Desired:

• Associates or Bachelors degree.

 

Physical Demands

• Standard office environment requirements including prolonged periods of sitting and computer use.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

 

Compensation range (base pay): $47,613.00-$78,560.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261841

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.