The Opportunity: 

The Program Coordinator, with a business title of Membership Coordinator, is responsible for multiple aspects of our member services program. This includes donor relations and stewardship, on-air fundraising campaigns, data management, and event coordination to maximize net revenue for WUCF and ensure a high rate of member satisfaction and retention. This position collaborates with the Associate Director of Annual Giving & Engagement to achieve department monthly, quarterly, and annual development revenue performance goals. The Program Coordinator manages key member engagement programs, including the WUCF Family Club and Gift Memberships, while providing responsive and personalized service to WUCF members and cultivating relationships with donors, external vendors, community partners, and public media organizations.

Classification Title: Program Coordinator

Responsibilities:

• Collaborate with the Associate Director of Annual Giving & Engagement, external public media partners, and cross-departmentally on the development and execution of logistics for on-air fundraising and membership campaigns. This includes, but is not limited to, responsibility for membership events, member communication, on-air messaging, and thank-you gift fulfillment. Projects fluctuate based on the needs of our members and may involve non-traditional hours, including evenings and weekends.
• Correspond with WUCF members by providing responsive, personalized service by phone, mail, email, and in person. Assist members with WUCF Passport activation, membership benefits and updates, and gift processing, including outreach to lapsed donors to reactivate memberships.
• Manage the WUCF Family Club by monitoring new memberships, renewals, and lapsed memberships to support member retention and engagement. Administer program member benefits, ensure timely birthday gift fulfillment, and manage exclusive event benefits. Review monthly birthday TV spots in collaboration with the WUCF Production team and develop relationships with external partners to expand and enhance benefits available to Family Club members.
• Conduct donor stewardship for a portfolio of donors with annualized gifts between $100 and $500 to strengthen donor relationships and support member retention.
• Process membership data and gifts in the donor database accurately. Collaborate with staff to generate membership reports that support member outreach and engagement initiatives as needed.
• Coordinate the generation, mailing, and fulfillment of WUCF Gift Memberships, including communications with gift purchasers and recipients.
• Articulate accurately and effectively the mission, vision, and values of WUCF TV & FM, PBS, and public media in general.
• Participate in WUCF television and radio Fund Drives as on-air talent, support, and at WUCF events as needed.

Minimum Qualifications: 

Bachelor's or Master's degree and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience with Revolution or other customer relationship management (CRM) or donor database systems, such as Salesforce, Allegiance, Raiser’s Edge, Tessitura, or similar platforms. Training will be provided.
• Proficiency in Microsoft Excel and other Microsoft products.
• Ability to review large datasets, possess a competent level of data literacy, and be able to identify and communicate anomalies in the donor gift processing life cycle.
• Understanding of broadcast and streaming services and technology.
• Basic knowledge of fundraising planning and processes.
• Exceptional customer service, communication, and problem-solving skills, with the patience and professionalism for troubleshooting donor needs and resolving concerns effectively. Knowledge of WUCF and public media is preferred.

Special Instructions to the Applicants:

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Classification Title: Program Coordinator

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options 
• Employee discounts, including tickets to many Orlando attractions 
• Education assistance 
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].