Job Description:

Medical Secretary

Based Onsite London Medical - Bupa, W1U 5HJ

Competitive Salary

Permanent / 37.5 hours per week / Full time

We make health happen

We are seeking a professional, highly organised, and customer-focused Medical Secretary to join our team. This is an excellent opportunity for an experienced administrator with strong secretarial skills who is passionate about delivering outstanding support in a healthcare environment.

As a Medical Secretary, you will play a vital role in supporting our consultants and clinic operations by providing a high standard of administrative and secretarial assistance. Your responsibilities will include coordinating clinics, managing correspondence, maintaining accurate patient records, and ensuring a seamless and positive experience for patients throughout their care journey.

What you’ll do

You will provide administrative support to our on-site consultants.

You will interact with patients, consultants, staff, and visitors to facilitate a coordinated pathway of care for patients.

You’ll help us make health happen by:

• Providing admin support to the department.  To prioritise doctors’ workload accordingly ensuring work is accurately completed on time.
• Maintaining a polite and friendly manner and a high standard of confidentiality.
• Working as part of a team – showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients.
• Filing all correspondence, test results and referral letters into the patient’s notes before returning to medical records.
• Receiving telephone messages and relevant queries.  Send/receive faxed messages and relay promptly to doctor concerned.  To request patient information from outside organisations
• Supporting in the coordination of our multi-disciplinary team meetings to ensure consultant engagement and the smooth running of the meeting.

Key Skills / Qualifications needed for this role:

• Private Medical Secretary Experience (essential)
• 3+ years’ experience
• MDT (Multi-Disciplinary Team) experience
• Excellent communication skills
• Good time management and prioritisation skills
• Organisational kills
• Telephony skills
• IT Literate

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Payment of Professional Registration fees
• 25 days annual leave and our flexible holiday scheme allows you to buy or sell up to 5 days each year in the flexible holiday window
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions
• Various family friendly benefits

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

For further information, please contact [email protected]

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