IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com 

IQVIA Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international, diverse team based across the world, with ‘safety hubs’ in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA. Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine. 

This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call center services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas:  Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology. 

You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career. 

RESPONSIBILITIES 

• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. 

• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours. 

• Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes. 

• Build a positive, collaborative team environment with other Lifecycle safety team members.

• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Bachelor’s Degree in a Life Science is required. . 

• Excellent written and verbal skills in Turkish (native/C2), English (min.C1), other language (C1)

• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines. 

• Excellent attention to detail and accuracy maintaining consistently high-quality standards. 

• Excellent organizational skills and time management skills. 

• Ability to establish and maintain effective working relationships with coworkers, managers and clients. 

• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.