Position Qualifications: 

• Able to deal with patients. referral sources. and other health professionals with professionalism. Is courteous and pleasant In all 
• Interactions. phone conversations. etc. Must be able to be clear. concise. and have good listening skills. 
• Serves as communication liaison between the patient. referral sources. and the licensed clinician. 
• Core skills like typing, creating original documents. sending emails. and placing phone calls are required. Has good grammar. spelling and punctuation skills. 
• Requires excellence in customer services and phone skills. 
• Requires ability to read, write and speak English fluently. 
• Requires ability to operate electronic medical record adeptiy within given training period. 
• Must meet physical requirements listed below. 
• Must take responsibility for own on—going educational requirements as position requires. 
• Requires knowledge of medical billing and coding systems, submitting statements to appropriate payer for services rendered. 
• Requires knowledge of healthcare field and medical specialty. 
• Must have extensive working knowledge of common medical names and terms. 

ADMINISTRATIVE DUTIES: 

• Ensures all related reports. labs and information is filed is available in patients' medical records prior to their appointment. 
• Updates and files all patient medical records. 
• Schedules physician and other clinician appointments according to location. patient need. and clinician availability. 
• Calls patients to issue reminders about upcoming visits 
• Answers telephones and takes telephone messages and provide feedback and answers to patient/physician or pharmacy calls. 
• Triages and process messages from patients and front office staff to physicians and physician assistants. APRN. other clinical staff members. 
• Maintains all logs and required checks (Le. refrigerator temperatures, emergency medications. expired medicatlons/vaccinations.) 
• Codes and completes filing out insurance forms. 
• Assists with completion of forms needed by patient, insurances. and other care providers. 
• Handles correspondence. billing. and bookkeeping. Keeps financial records and performs other bookkeeping duties. such as handling credit and collections and mailing monthly statements to patients. 

CLINICAL DUTIES: 

• Arranges for hospital admissions. laboratory services and other diagnostic tests. 
• Interviews patients and records medical histories. obtains history and physicals prior to first clinical visit before the physician or nurse arrives for visit.
• Documents the patient's current symptoms. medical history. risk factors. and other relevant concerns that will help the primary physician deliver an accurate diagnosis and proceed with a comprehensive treatment plan. 
• Authorizes prescription re-fills as directed by a physician or APRN. 
• Contacts medical facilities or departments to schedule patients for tests and/or admission.