Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Graduate from an accredited program for medical assistants with one year in a medical office setting preferred. 
• If not a graduate from a medical assisting program, then three years' experience in a medical office setting is required.  

Experience / Qualifications

• BLS certification through the American Heart Association for Healthcare Providers.
• Medical Assistance Certification preferred.
• Knowledge of the outpatient practice of medicine. 
• Must have experience in medical assisting. 
• Knowledge of medical practice, patient care skills, examination, diagnostic and treatment room procedures. 
• Knowledge of medical equipment and instruments to administer patient care. 
• Knowledge of common safety hazards and precautions to establish a safe work environment.  
• Must possess computer skills and customer service skills. 
• Capable of making sound decisions. 
• Detail oriented and self-motivated.

Position Summary

The Medical Assistant is a multi-skilled specialist who assists the physician, ARNP and clinical care team in all aspects of the medical practice under the direct responsibility of the physician. The medical assistant assists providers and RNs with patient care management, executes administrative and clinical procedures and performs supervisory functions pertaining to position.  Competency requires that the medical assistant adheres to ethical and legal standards of professional practice, recognize and respond to emergencies and demonstrates professional characteristics.

• Knowledge of medical practice, patient care skills, examination, diagnostic and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• EMR experience preferred.
• Must possess computer skills and customer service skills.
• Demonstrates clinical competency.
• Ability to maintain confidentiality.
• Flexible, detail oriented, service oriented, dedicated, and able to multi-task.
• Strong interpersonal skills, listening and ability to carefully follow directions.
• Welcome patients by greeting them in person or on the telephone.
• Perform preliminary physical tests, take blood pressure, weight, temperature, and record accurately.
• Prepare patients for the health care visit by directing and accompanying them to the exam room – stay with patients for telehealth visits.
• Update patient documentation sheet after examinations are completed.
• Call various offices for updated patient records, research patient history within hospital EMR.
• Clean and prepare exam rooms prior to patient appointments.
• Schedule imaging/testing, making arrangements and verifying times with patients.
• Counsel patients by transmitting physician’s orders and questions about imaging.
• Educate patients by providing PET diet information and instructions, answer questions.
• Keep supplies ready by inventorying stock (exam rooms/supplies).
• Answer calls directly incoming from patients.
• Process patient messages and return calls to patients with answers to any questions/requests per nurses and all providers.
• Accept new and different request and opportunities to add to job accomplishments (front desk, lobby coverage, etc.)
• Complete records by recording patient examination, treatment, and test results.
• Complete insurance/FMLA forms.
• Assist with transportation of patients from the AFCI to the hospital for diagnostic testing and/or simulation.
• Assist and take direction from RNs and all providers.
• Assist with on treat visits and present to all providers.
• Prepares, request and faxes materials for multidisciplinary conference presentations for MDs.
• Update task pad weekly.
• Prepare discharge instructions for each day ahead of time.
• Schedule other procedures as required. (IOeRT, SpaceOARS, etc.)
• Order supplies.
• Performs other duties as assigned.

Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive work flow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements: Requires a full range of body motion including handling and lifting patients, manual and finger dexterity and hand-eye coordination. Involves standing, walking, and sitting. Requires exposure to bodily fluids. Threshold Requirements: These threshold requirements are required and completed yearly basis Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s).