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Job Description Summary:

• Provides clinical support to health care professionals to ensure the delivery of quality health care services.
• Provides clinical support to physician practices to ensure the delivery of quality health care services in Physician Practice.
• Serves as a clinical subject matter expert in the practice.
• Trains new clinical staff if 2+more years of experience.
• Leads and promotes clinical quality and safety standards.
• May attend MA Academy training to gain clinical experience before placement into ambulatory care site if MA training was obtained in Career Tech or Military Program, or unable to pass MA competencies.

MINIMUM QUALIFICATIONS

High School Diploma or Equivalent AND one of the following: 
Completion of HS MA Career Tech Program, School of Medical Assisting, Military Medic training, Paramedic training or 1 yr on-the-job training in like practice
Successful completion of a competency-based orientation program with medical assisting focus 
Military healthcare training  
LIFE SUPPORT \ Basic Life Support (BLS) within In 120 days of hire

Responsibilities And Duties:

Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice. 
Successful completion of Care Connect EMR documentation skills. 
Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of EMR in basket. 
Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate dept/unit personnel. 
Communicates with patients and customers in a respectful and caring manner.  
Communicates, collaborates, and anticipates the needs of the health care team to ensure continuity and quality of care and coordination of services. 
Collects and monitors patient data; reports patient data and patient need as directed. 
Maintains documentation guidelines around patient chargeable items/services. 
Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency. 
Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. 
Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.  
Completes required continuous training and education, including department specific requirements. 
Promotes and advocates for patient quality, safety, and experience initiatives. Acts as a role model.  
Serves as SME/resource to the dept/unit/practice in areas such as quality, performance improvement, and EMR (i.e., EPIC Super User). 
Has oversight of efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy. 
Leads and supports development of standard work and develops necessary customizations. 
Functions as a clinical preceptor and is responsible for training new staff. 
Is compliant with scope of practice. 



As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.  

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED (Required)BLS - Basic Life Support - American Heart Association

Additional Job Description:

SPECIALIZED KNOWLEDGE

• Experience using EMR documentation, preferably EPIC .
• Experience as an EPIC SuperUser or trainer  
• Experience as Preceptor 

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Mansfield Foot and Ankle

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment