Role Overview

As a Marketing Intern with the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.

This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available.

Key Responsibilities

Marketing, Market Research, and Design Support

• Design creative assets, conducting CRM market research to provide industry insights for Rewards implementations, and support marketing campaign execution for those implementations.
• Gain valuable exposure supporting marketing campaigns and design requirements for EPOS Rewards merchants’ peak retail season, spanning the year-end holiday season, Christmas, New Year, Chinese Lunar New Year, Valentine's Day, etc.

Campaign Operations & Merchant Success

• Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
• Prepare simple performance reports to demonstrate ROI to merchant clients
• Proactively identify and resolve merchant issues to drive retention and satisfaction

Product Management and Technical Support

• Assist in product management-related tasks, including testing for feature release, conducting user research, contributing to drafting of product tasks
• Support EPOS Rewards merchants in technical support, including liaising with internal stakeholders to solve issues

Merchant Onboarding & Solution Delivery

• Manage end-to-end onboarding of SME merchants onto EPOS Rewards
• Configure loyalty programme settings in line with each merchant's business needs
• Coordinate with internal technical and sales teams to ensure timely, smooth go-lives

Product & Market Collaboration

• Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
• Assist in documenting new feature requirements and validating product changes with merchants

Operations & Process Improvement

• Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
• Translation support for merchant onboarding and campaign execution
• Support data processing, reporting, and general administrative tasks
• Tasks supporting business requirements, as assigned