At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Purpose

You will manage the end-to-end key accounts of Roche Diagnostics in Central Asia region while ensuring effective stakeholder and customer engagement. You ensure a customer centric approach, by being clear on customer needs, promoting customer propositions at all levels. 

Critical to the success of this role is effective project management and ability to spot and create business opportunities.

Countries of responsibility: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Azerbaijan, Georgia, Mongolia. The exact region of responsibility will be defined with the final candidate

Challenges

​Account Management/ Customer Relationship Management:

• Develop and implement the account and portfolio strategy by understanding customer requirements, working with marketing to develop product strategies, implementing strategies in market segments and securing new clients and/or expanding footprint in existing clients as required
• Identify business opportunities by engaging with customers to understand new product or opportunities, analyzing the opportunity, developing proposals and presenting to customers monthly and as required
• Respond to business related queries by understanding the issue, sourcing the appropriate feedback and providing feedback to clients as required
• Report on financial performance by understanding KPIs, analyzing data daily, identifying trends and patterns, providing feedback on performance, monitoring and achieving profitability and drafting reports monthly and as required
• Achieve business targets by managing opportunities, loading onto the CRM system, engaging with customers, monitoring customer satisfaction in implementation, identifying risks and implementing corrective action daily
• Challenge status quo and drive distributors for ambitioned results, develop the current collaboration and look for new distribution channels where needed

Customer Relationship Development / Prospecting:

• Develop a growth strategy focused on both financial gain and customer satisfaction
• Identify and map business strengths and customer needs
• Conduct research to identify new markets and customer needs to expand client base and viable income streams
• Have an in-depth knowledge of business products and value proposition.
• Addressor predict clients’ objectives
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Report on successes and areas needing improvements.

Business Opportunities Creation:

• Ensure a continuous feed of the business funnel pipeline as per opportunities identified
• Track and monitor the opportunity pipeline to ensure success
• Understand win/loss opportunities and potential reasons in order to provide needed improvements
• Ensure collaboration across all departments
• Commit for a promised annual added business to derive the business growth in the managed Accounts.
• Build country level strategies;

Who You Are

• You hold Medicine/Biology/Chemistry degree or similar
• Minimum 3 years’ experience in the pharmaceutical/diagnostics industry is preferrable
• Minimum 3 year experience as a key account/business/market development manager
• You possess a commercial experience in the medical industry with a demonstrated account management experience
• You possess a high strategic mindset
• You are able to communicate effectively with high negotiation skills
• You have the ability of managing complexity and adapting to different situations
• You have excellent presentation skills and negotiation skills

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.