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Marine Cargo & Logistics Claims Consultant

Position Summary:

We are seeking a motivated and solutions-oriented professional to join our Claims team as a Marine Cargo & Logistics Claims Consultant. This role will primarily focus on transportation and logistics-related claims (including Motor Truck Cargo, Shippers Interest, Contingent Cargo, Cargo Legal Liability, Warehouse Legal Liability, Freight Forwarder Liability, and other supply chain exposures).

The successful candidate will proactively investigate, evaluate, negotiate, and resolve complex, high-exposure claims involving domestic and international transportation, warehousing, distribution, and logistics operations. This position requires strong technical expertise, ability to make sound coverage decisions, and the ability to collaborate effectively with clients, brokers, underwriters, legal counsel, and logistics service providers.

Key Responsibilities:

• Analyze coverage, investigate losses, and adjust claims in accordance with company guidelines, policy language, and applicable laws.
• Manage a portfolio of logistics and marine cargo claims from first notice of loss through resolution and recovery.
• Conduct thorough investigations into cargo losses, theft, shortages, transit damage, warehousing incidents, transportation accidents, and supply chain disruptions.
• Evaluate liability, causation, damages, and coverage issues while establishing and maintaining appropriate claim reserves.
• Coordinate and communicate effectively with insureds, brokers, underwriters, surveyors, attorneys, and other stakeholders.
• Manage complex and high-severity claims involving litigation, contractual liability issues, or multimodal transportation exposures.
• Review transportation contracts, warehouse receipts, bills of lading, logistics agreements, and applicable statutes to determine liability and recovery opportunities.
• Retain and manage independent adjusters, surveyors, forensic experts, legal counsel, and other vendors to ensure timely and cost-effective claim resolution.
• Maintain accurate claim documentation
• Maintain active claim diaries
• Ensure all claims are handled within delegated authority levels and in accordance with company procedures and best practices.
• Analyze claim trends and emerging transportation risks and provide recommendations to improve underwriting, risk management, and loss prevention strategies.
• Support business development efforts through strong service delivery and relationship management with brokers, clients, and underwriting partners.

Required Skills & Qualifications:

Technical Expertise:

• Comprehensive understanding of the claims process from first notice through settlement, recovery, and closure.
• Strong technical knowledge of marine cargo and logistics insurance products, including Motor Truck Cargo, Shippers Interest, Contingent Cargo, Cargo Legal Liability, Warehouse Legal Liability, and Freight Forwarder Liability.
• Knowledge of domestic and international transportation practices, supply chain operations, warehousing, and cargo handling.
• Understanding of transportation and logistics contracts, bills of lading, warehouse receipts, carrier liability, and recovery rights.
• Proven ability to analyze complex coverage issues and determine liability and exposure.
• Strong ability to draft clear and concise emails and coverage letters.
• Strong litigation management experience, including coordination with defense counsel, participation in mediations, and oversight of litigation strategy.

Experience:

• 3-5+ years of experience handling logistics, transportation and marine cargo claims.
• Experience managing high-value and complex transportation or supply chain losses preferred.
• Experience with domestic and international cargo claims and recovery actions is a plus.

Professional Skills:

• Excellent verbal, written, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated customer service and relationship management skills.
• Ability to work independently and collaboratively in a virtual team environment.
• Proactive approach with strong organizational and time-management skills.
• Commitment to compliance, operational excellence, and continuous improvement.

Additional Qualifications:

• Proficiency with Microsoft Office Suite, including Excel and Word.
• Willingness to travel occasionally for mediations.
• Bachelor's degree preferred.

• Professional industry designations (AIC, ARM, CPCU, AMIM, or similar) are a plus.

Work Arrangement:

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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