At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for planning and overseeing our business intelligence and analytics strategies across the Memorial Herman organization. The mission is to serve as a center of excellence that engages and advises the organization in the development and consumption of data to guide decisions along the healthcare continuum with the vision to be trusted partners providing actionable insights and capabilities that powers Memorial Hermann in the delivery of HEALTH. The role will accomplish the given objectives by effectively managing a team of analysts. This leader will serve as a facilitator and collaborator with leaders across the organization prioritizing specialized analytic requests, developing and implementing analytic solutions from data collection to deriving valuable insights, ensuring the various business partners can track and improve business performance and quality of care. Accomplish department objectives by developing and implementing quality controls and departmental standards; managing staff; planning, evaluating and prioritizing department activities; retaining staff by recruiting, selecting, orienting, training, and providing personal growth opportunities for employees. Typically reports to Director, Enterprise Analytics.

Job Description

MINIMUM QUALIFICATIONS

Education:  Bachelor's Degree in Information Systems, Computer Science, Data Science Analytics, Business Analytics or equivalent experience required.

Licenses/Certifications:  (None)

Experience / Knowledge / Skills:

• Minimum of five (5) years of industry experience in Analytics and Information systems, with three (3) years of experience in a leadership role.
• Effective oral and written communication skills.
• Customer focused and collaborative mindset.
• Result-driven, working in a fast-paced environment and able to handle multiple projects.
• Strong intrapersonal and time management.
• Domain knowledge of some business intelligence tools, data science tools, dashboard software, such as but not exclusive to:
  • Database and Query Languages – CCL, SQL, Nomad, Oracle, Vertica, Snowflake
  • Visualization tools – Tableau (preferred), Spotfire, Sisense, Qlik or Microsoft PowerBI
  • Data Visualization Server Administration tools – Tableau Core and Data Management Server
  • Data Prep/Transformation tools – Tableau Prep, Hadoop, Alteryx, Paxata, Trifacta, Altair, Talend
  • Statistical tools – R, SAS, SPSS, Matlab, Minitab
  • Data Science tools – R, Python, SAS, dataiku, DataRobot, Cnvrg, Anaconda

PRINCIPAL ACCOUNTABILITIES

• Manage the strategic initiatives of the department aligning to the organizational goals of the system
• Support, motivate and manage the people and processes responsible for accurate and optimal data collection, data processing, data modeling, data analysis and insights to drive value.
• Ensure the transparency of communication by leading or participating in department meetings and leadership meetings; and interlocking with cross functional teams and key stakeholders.
• Manage the department’s resource needs and promote the professional growth of the team by implementing and tracking to individual performance goals, department goals, and development plans.
• Oversee the data/report request process using a unified review of all incoming analytics requests for alignment, tracking requests submitted, prioritization, approval, and individual assignment by strategically managing resources, timelines, expectations and deliverables.
• Directly work with executive leadership across the organization to support and implement high-quality, data-driven decisions leveraging analytics products and solutions, ensuring alignment to strategic goals effectively and transparently managing enterprise priorities
• Demonstrates ability to manage finances of given project or area with knowledge in operating budgets.
• Serve as an advisor to leaders/executives and influence data driven analytics
• Manage relationships and collaborate with both internal and external customers, vendors, regulatory agencies, 3rd parties, system leaders, and other internal departments.
• Support reporting and analytics needs such as system requests, system regulatory audits, research, and submissions to external 3rd parties.
• Oversee and advise on the design and delivery of analytic solutions/products that drive data informed decision making, via key operations and performance metrics.
• Provide timely executive summaries and status updates to leadership and customers
• Serve as an analytics advisor on committees for data needs and solutions.
• Provide timely executive summaries and status updates to leadership and customers.
• Serve as a mentor and coach to team members.
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Ensure all standards are adhered to by the team, customers, and vendors such as but not limited to access requests, intake process, approvals, security, and HIPAA policies.
• Oversee the health, availability and management of foundational analytic systems/tools with strategic growth and selection of analytics platforms, tools, systems, and solutions; execute on root cause analysis methods for issue resolution; and manage the maintenance and support of our foundational systems.
• Oversee the administration and data transformation of onboarding data into our Enterprise Data Warehouse Platform; 3rd party submissions; vendor or customer needs.
• Support the growth of the organizations analytics community by encouraging the use of analytical tools across the system by providing transparency of existing analytic inventory.
• Manage, mentor, train, and support analytics user groups in domain areas such as Tableau, Business Objects, SQL, and other analytics tools.
• Capture and promote the utilization of existing analytical products to encourage data-driven decisions.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
• .Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.