Job Category

Regular Management

FVTC Worksite

Appleton Main Campus

Hours Per Week

40

Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal.

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

Job Description Summary

This position is responsible for the billing, collection and refunding of student tuition and fees, ensuring compliance with internal and external regulations, policies, and procedures. This position is accountable for the effective use of processes and the development and/or improvement of procedures related to Student Finance. This position works closely with both Financial Services and Student Services and ensures that excellent customer service is provided to students, parents, employees, and other customers.

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position.  Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position.  Other duties may be required and assigned.

Leadership & Coordination:

• Provide leadership of the day-to-day operations of Student Financial Services. Maintain the accuracy of student charges, credits, payments, and refunds. 
• Ensure excellent customer service is provided to students, parents, employees, and other customers who have concerns or questions. Ensure that staff have a thorough understanding of policies and procedures. Create and/or maintain policy and procedure documentation as well as train staff on an ongoing basis using established standards. 

• Investigate, recommend and lead the implementation of technology and other tools or system improvements to increase efficiency and quality related to all aspects of Student Finance. 

• In conjunction with the Controller’s office, oversee cashiering policies, procedures, and systems, ensuring appropriate controls are in place.

• Support Workday functional analysts, IT staff, and functional staff as needed in the setup and administration of the Workday Student Administration modules.

• Collaborate with functional users, analysts and IT staff in the resolution of problems affecting day-to-day operations.  Serve as primary liaison between the parties.

Operations:

• Ensure that appropriate reconciliations are completed on a timely basis and internal controls are maintained.

• Assist with various audits and reviews (Federal Department of Education, Federal Department of Veteran Affairs, Wisconsin Technical College System, etc.).

• Oversee the refunding of credit balances, maintenance of direct deposit records, and resolution of deposit returns. 

• Oversee student account collections, write off of bad debts, and the handling of accounts impacted by bankruptcy, ensuring appropriate coordination, documentation, and compliance with applicable laws, regulations, and institutional policies.

• Provide oversight of the identification, investigation, and resolution of suspected fraudulent student accounts, coordinating with appropriate departments and external partners to mitigate financial risk and protect institutional resources.

• Direct the 1098-T production process, including communication, IRS reporting, and tax document distribution. 

• Assist with the development and delivery of staff training, procedural documentation, and reference materials related to student account processes and departmental operations.

• Maintain Student Finance and associated website(s).

Non-Essential Functions and Responsibilities

• Assist with special projects, process improvement initiatives, and the implementation of new systems, procedures, and technologies related to student financial services.
• Participate in cross-functional committees, institutional initiatives, and collaborative efforts that support student success, operational efficiency, and institutional goals. 
• Provide backup support for other Student Financial Services functions as needed to maintain continuity of operations during periods of high volume, staff absences, or other operational needs.
• Crosstrain and provide backup within Student Financial Services. 
• Participate in the evaluation and testing of system enhancements, upgrades, and workflow changes affecting student accounts, billing, payments, and collections.

Minimum Qualifications

Education and/or Experience Requirements:

• Bachelor Degree in a related field such as accounting or related business, is required, AND

• Five years of recent related work experience, AND

• Demonstrated fluency in Microsoft Office and proven skills using large ERP systems, AND

• Advanced skills in Student Administration systems is required.

 

Licenses, Certifications, and Other Requirements:

• CPA license preferred.

 

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. 

 

Work Environment 

• Work will be completed in a hybrid environment, mostly in person with virtual work possible.

 

Work environment may change based upon college needs.

 

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems. 
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace. 
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard, demonstrating experiments, or using instructional technology like computers.

• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means. 
• Travel: Position may require occasional travel for professional development, committees or meetings. 

 

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE).  In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time.  The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Starting Range: $79,500 - $93,500 per year.
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.  
Note: Internal applicants' wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.
For questions regarding the College’s nondiscrimination policy, contact: Rayon Brown - [email protected] (Affirmative Action), [email protected] (sex-based discrimination or harassment), or Dan Squires - [email protected] (Disability related discrimination).