This individual contributor is responsible for the day to day operational management and support of Dental and Availity portal platforms, including production inventory oversight, enterprise-wide access provisioning, and payer space administration. The role serves as a key liaison between business, technology, and external vendor partners to monitor digital ecosystem health, manage file transfers and data exchange processes, resolve portal-related issues, and coordinate testing activities supporting release management. Additionally, the position reviews compliance mandate assessments to evaluate portal impacts and proactively collaborates with stakeholders to ensure seamless operations, issue resolution, and uninterrupted service delivery across internal and external partner channels.

What will you do

· Manage and maintain production inventory for Dental and Availity portal platforms.

· Support enterprise-wide portal access administration, including new user provisioning and access modifications.

· Monitor the health and performance of digital portal environments and participate in real-time incident investigation and resolution.

· Oversee file transfers and data exchanges between internal and external partners, proactively addressing data integrity and delivery issues.

· Collaborate with business, technology, and vendor partners to investigate, troubleshoot, and resolve portal-related operational issues.

· Coordinate system testing activities and support release management efforts in partnership with DDAT teams.

· Review Compliance Mandate Assessments (CART) to evaluate portal impacts and support implementation requirements.

· Administer and maintain payer space configurations and portal functionality to ensure a seamless user experience.

· Act as a key operational resource for stakeholder engagement, issue resolution, and continuous improvement of portal services.

For this role you will need Minimum Requirements

• 5-7 years work experience in healthcare
• Experience in one of the following workflows: Eligibility and benefits, Claims, or Authorization and referrals.
• Knowledge of provider portals is preferred
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

• Bachelor's degree preferred/specialized training/relevant professional qualification. Equivalent Experience

• High School Diploma Or General Equivalent Development (GED)