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The Operations Manager will direct and coordinate activities of production department(s) in processing materials or manufacturing products by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage supervisors to control the activities of production personnel, machine mechanics, and material handlers to meet customer requirements for quality, quantity, and ship date.
• Establishes production schedules and ensures that required documentation is approved and available to production and quality assurance personnel.
• Ensures that the assigned area is adequately staffed; manages inventories, resources, and supplies to control productivity, quality, timely delivery, and production costs.
• Ensure that all products packaged conform to customer and Company specifications and standards.
• Plans department operations by reviewing production orders and/or schedules to ascertain product types, quantities, and specifications. Establish manufacturing priorities and sequences for the product packaging operation within the incumbent’s area of responsibility to meet scheduled delivery dates, and the weekly production schedules established by the Production Planning Department.
• Tour the production area with the supervisors responsible each week to review the production and quality data. Discuss production issues with production personnel. Reinforces the desired behaviors and activities of subordinates for improving productivity, quality, on-time delivery, safety, and production costs.
• Investigates and resolves operational, manufacturing, maintenance, and quality discrepancies, and composes investigation reports to correct operational problems and prevent any reoccurrences with minimum costs and operational delays. Reviews and provide constructive criticism of investigation reports for other management personnel and subordinates.
• Lead production supervisors, operators, mechanics, material handlers, and quality assurance personnel to resolve production problems. Work with other production managers and other departments to improve production methods, equipment performance, and product quality.
• Provide pinpointed objectives for each subordinate to achieve. Apply performance metrics to track subordinates’ progress toward meeting or exceeding the objectives. Deliver positive reinforcement for achieving desired results and appropriate corrective consequences for failing to meet performance standards.
• Inspect and evaluate production equipment and machinery to ensure production readiness and optimum utilization.
• Retrieve, compile and evaluate production data to identify opportunities for improvement and evaluate equipment and labor efficiency and utilization.
   

SUPERVISORY RESPONSIBILITIES:
Manage 5 – 15 subordinate supervisors who supervise a total of 10 - 100 employees in the Production Departments. Responsible for overall direction, coordination, and evaluation of this unit. Also directly supervises 1 - 5 non-supervisory employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PREFERRED / REQUIRED EDUCATION and/or EXPERIENCE:
Bachelor's degree from four-year college or university in a technical discipline; or a minimum of five years related experience in an FDA Medical/Pharmaceutical regulated industry and/or training; or equivalent combination of education and experience.