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Title:                            Manager / IT Business Solutions

Reports To:              Director, Business Solutions

POSITION SUMMARY

The Manager of IT Business Solutions will have oversight/ownership over the ongoing development, support and maintenance of the business systems used by Transco Repair Services including but not limited to TOPS, TREX, Transco Inspection App and other SaaS products like Sage Intacct, EHS Insight, D365 CRM, LMS, etc.  This role will work closely with leadership, accounting, operations and other stakeholders to identify business need, formulate technical solutions, collaborate with application architects, instruct development teams, validate / test code releases, generate and maintain documentation and training resources, provide end-user training and change management, and assist with ad-hoc reporting and data-related requests as required.

Primary Responsibilities (0-6 months)

Transco is in the midst of a systems migration project moving all locations to a single operating platform (TOPS, TREX and Sage Intacct).  This is a multi-phase project that involves software development, data migration, testing, training and change management.  The Senior Manager / Assistant Director of Business Solutions will play a primary role in this project and will be expected to take ownership of various areas during the onboarding process.  A more detailed breakdown includes the following:

• TOPS
  • Primary management of enhancements to TOPS for Phase 2 and 3 of migration project, overseeing development items, coordinating UAT and project management of remaining phases.
  • Management of GIC development team for Phase 3 where GIC will run point and Ken will in support.
  • User security management and day-to-day troubleshooting in support of software, management of backlog and support teams to resolve issues through end user resolution.
  • Prepare training documentation and conduct training sessions for new users.
  • Management of development backlog including prioritization and planning.
  • Full transfer of ownership from Rob Acker by 10/1.
• TREX
  • User security management and day-to-day troubleshooting in support of software for Transco userbase.
  • Work with business to understand problems/opportunities, new feature requirements preparation of proposed solutions.
  • Collaborates with system architect and developers to manage backlog and refine/groom stories.
  • Perform UAT for newly release features and prepare documentation and training for end users.
  • Preparation of data extracts and analysis as required including SQL extracts.
• AI Project
  • Participate in BRC Audit POC project with Marmon’s AI team interfacing with business SMEs and technical staff.
• Transco Inspection App
  • Support as required.
  • Layout vision for long-term roadmap (e.g. work orders, etc.)
• Operations
  • Project Management for longer-term initiatives that require change management.
  • Is a technical resource to meet ad-hoc / specialty technical needs leveraging Excel, PowerBI and other resources to achieve operational excellence.
  • Identify continuous improvement opportunities to streamline operations and increase adoption of processes.
• EHS Insight
  • Implementation of Document Library module.
  • Assist with consolidation of Quality and Safety programs and migration of documentation from current systems to EHS Insight.
  • Prepare end-user documentation and training as required, and other change-management activities.

Primary Responsibilities (6+ months)

Continued involvement with the systems migration project including migrating the legacy shops off of RailcarRx.

The above-mentioned tasks including the following:

• Dynamics D365 Field Services (TranscoNow! Nintex/SharePoint replacement)
  • Work with business to understand requirements, including interfacing with the Customer Experience and Commercial teams with the CRM.
  • Work with vendor to prepare SOW.
  • Assist with AFE preparation and approval.
  • Oversee implementation and migration to new platform.
• Dynamics D365 CE (CRM)
  • Work with the commercial team to expand usage and adoption of the CRM
• Modernization of TOPS
  • Explore options to improve and modernize TOPS (e.g. web-based, refactor to RUST/C#, merge w/ TREX, etc.).
  • Identify strategic enhancements/innovations for business success (AI integration, optimizations, etc.).
• Expansion of Transco Inspection App
  • Explore feasibility of adding digital work order capabilities to the current Inspection App, working with BDO as our strategic partner.

Pay Range:

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.