ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Manager, Global Supply Chain/Logistics

Location: Rochester, NY (with flex) or remote

The role leads the Supply Chain Management/ Logistics, and Site Technical Support Teams, ensuring reliable global logistics operations, effective technical support for cardiac equipment, regulatory compliance, and continuous process improvement. Through this work, the position supports employees, clinical sites, clients, sponsors, and overall business performance.

The Manager, Global Supply Chain manages team operations and staff activities across Supply Chain Management/Logistics, and Site Technical Support. They organize and monitor the efficient delivery of shipments to clinical sites by maintaining close coordination with vendors, staff, sponsors, and courier services. They monitor shipment alerts and notifications, coordinate remedial action when issues arise, and help ensure that shipments reach their intended destinations on time. They also ensure that processes are completed within agreed turnaround times and in accordance with documented procedures.

The position establishes and maintains effective courier support for ICON, taking into account service performance and pricing. They oversee inbound and outbound shipment tracking and provide ICON staff and clients with updates in accordance with global procedures. They also oversee the preparation of detailed customs and pro forma invoices, monitor monthly courier invoices, and ensure that international shipping and receiving activities comply with applicable industry requirements, international regulations, and established procedures.

The Manager, Global Supply Chain maintains performance metrics across the department and makes timely recommendations to senior management when requirements are not met. They identify and implement ideas that improve global operational performance, streamline processes, add value to the business, and support client needs. As a manager, they foster a culture of continuous process improvement and encourage team members to contribute to practical and sustainable operational enhancements.

The position provides technical support related to cardiac equipment, including configuration requirements and site-level technical support activities. They represent the department during sponsor audits and visits and support the Global Business Development and Project Management teams in addressing logistics and Site Technical Support matters. They also maintain responsibility for the logistics component of the Business Contingency Plan and perform other duties assigned by senior management.

The position requires knowledge of global logistics, import and export documentation, relevant shipping processes, and cardiac equipment support. Travel may be required for up to approximately 20% of the role. As a member of staff, they are expected to recognize, exemplify, and uphold ICON’s values, including its commitment to People, Clients, and Performance.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Salary Range

$100,472.00 - 125,590.00

Are you a current ICON Employee? Please click here to apply

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Salary Range

Are you a current ICON Employee? Please click here to apply