External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

Essential Functions: 

• Directs the daily workflows of the engineering and maintenance teams to ensure the estate's flawless physical presentation and operation.

• Handles personnel procedures including the following: interviewing, hiring, training, disciplining, terminating, handling transfers, employee performance reviews, promotions, increases, and demotions within the Maintenance Department.

• Oversees the weekly work schedule for the Maintenance staff.

• Oversees the payroll for the Department.

• Cultivates a culture of hospitality excellence within the maintenance team, ensuring that physical repairs are executed with minimal disruption to guests and conference groups.

• Maintains HVAC systems and Allerton control systems.

• Manage budgets, safety updates, and ongoing projects. 

• Manages the daily operations of the Maintenance Department.

• Administer Fire Drills, Evacuation drills, and Crisis Plan training.

• Acts as liaison to Facilities and Safety Departments at WFU, and oversees safety compliance for all personnel at Graylyn.

• Coordinates required OSHA training through Wake Forest University as Safety Liaison.

• Assists with training topics of fire safety, blood-borne pathogens, ergonomics, asbestos management, hazmat, PPE, fall protection, machine guarding, workers’ compensation, and other related topics as needed. 

• Hold monthly staff meetings, quarterly crisis meetings, knowledge-based skills training, fire extinguisher training, and golf cart safety training.

• Manage needs to handle large weddings or private events.

• Create spreadsheets and necessary documents to track and update Preventative Maintenance, Project timelines, and budgets.

• Manage telephone systems and repairs. Knowledge of WFU telecom systems.

• Manage multiple contractor bids for all repair and maintenance contracts.

• On call for Emergency repairs.

• Maintain electrical systems with necessary training and arc flash safety equipment.

• Maintain Laundry natural gas and electric laundry equipment.

• Maintain Kitchen cooking equipment, natural gas and electric.

• Implement necessary safety updates.

• Maintain property golf carts and vehicle fleet.

• Purchase and maintain stock for all items needed in department to minimize downtimes.

• Responds to and oversees maintenance requests throughout the property.

• Assign duties and tasks to the Assistant Chief Engineer or other staff to accomplish the needs of the department.

• Develops annual budget and implements a management strategy to remain within that budget.

• Obtains contractor proposals and bids for major maintenance work needed by the Conference Center and communicates with the General Manager for approval of proposals and bids.

• Obtains approval for all capital budget items that need to be purchased.

• Arranges, monitors and approves any outside contracting work. 

• Maintains the highest level of employee/guest relations.

• Follows upper management guidelines in the overall running of the department.

• Keeps accurate records of all Maintenance material requirements.

• Approves and audits all charges for material and supplies used by the Maintenance Department.

• Participates in the Manager on Duty rotation.

• Ensures that the service standards of the Conference Center are maintained through the staff.

• Attends weekly Coordination meetings.

• Maintains a good working relationship with all Departments.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or G.E.D plus specialized training with three to five years related experience, or equivalent combination of education and experience.

• Ability to work from ladders, scaffolds, hydraulic lifts, or in tunnels and crawl spaces.

• Familiarity with Digital Work Order/Computerized Maintenance Management Systems (CMMS) and automated Building Management Systems (BMS).

• Operational knowledge of OSHA regulations, fire and life safety systems, and workplace risk mitigation.

• General knowledge of HVAC, plumbing, electrical, carpentry, painting repairs and installation as needed.

• Ability to meet the requirements of the University’s automobile insurance.

• Excellent interpersonal, communication, and time management skills. 

• Ability to read, understand and abide by all safety policies and procedures.

• Ability to maintain effective customer relations.

• Ability to work any assigned shift/work schedule including rotating shifts, weekends, and holidays as operational demands dictate.

Accountabilities: 

• Manages a department staff of varying size. 

• Works under minimal supervision, taking full accountability for the operational integrity, safety, and physical preservation of all estate assets.

Preferred Education, Knowledge, Skills, Abilities:

• Bachelor’s degree is a plus, with a minimum of five (5) years of facilities management experience in a high-end hotel, resort, or conference center environment.

• Knowledge and experience in building automation systems and/or high voltage systems.

• Upkeep of indoor pool and familiarity with the process to permit pools.

Physical Requirements:

• Heavy work; exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. 

• Talking, hearing, climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping. 

• Visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm’s reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc. 

Environmental Conditions: 

• Activities occur both inside and outside, subject to both environmental conditions. 

• Workers are subject to noise, vibrations, hazards, atmospheric conditions, and oils.

Additional Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.