ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Manager, Environmental Services - Bend

REPORTS TO POSITION:        System Director, Hospitality Services

DEPARTMENT:                         Environmental Services

DATE LAST REVIEWED:          August 2026

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: Environmental Services (EVS) is responsible for maintain a clean and safe environment throughout both hospitals. EVS cleans and disinfects all surfaces. We provide cleaning standards that support a safe environment for patients, families, visitors, and caregivers.

POSITION OVERVIEW: The Manager Environmental Services manages the provision of housekeeping and linen services. This position directs, organizes, and plans the use of resources (human, equipment, supplies) and processes (methods, policies, and procedures) to ensure the hospital environments are sanitary, attractive, safe and orderly. This position directly manages supervisors, coordinators and caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Plans, organizes, directs, coordinates and supervises functions and activities of the Environmental Services Departments to maintain the hospital environment in a sanitary, attractive, and orderly condition.

Coordinates services to maintain the cleanliness, comfort, and safety of the interior of the Bend service areas.

Performs Quality Assurance checks daily.

Observes areas that need cleaning and schedules cleaning to be done.

Responds to all requests from customers in a timely and courteous manner.

Assists with entering new ESD caregivers into the Bed Tracking system.

Directs and oversees recruitment, hiring, and orientation activities of new caregivers. 

Provides initial and ongoing training, coaching and development of caregivers.

Maintains daily and weekly schedules for the department keeping staffing within budget parameters.

Maintains a high level of patient and customer satisfaction and safety.

Provides reports as needed in follow-up to surveys, inspections, and audits.

Assists with cleaning needs as necessary.

Maintains a thorough knowledge of cleaning processes, regulatory requirements, infection control policies, codes and disaster response process as it applies to the department.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean concepts and tools.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma/GED.

Preferred: Bachelor’s Degree in related field.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Certified Healthcare Environmental Services Technician (CHEST). Valid Oregon driver's license and ability to travel to all SCHS worksites.

Preferred: N/A

EXPERIENCE:

Required: Five (5) years relevant housekeeping experience to include at least one (1) year of leadership experience.

Preferred: Three (3) years leadership experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS: 
Continually (75% or more): Standing and walking, carrying 1-10 pounds, operation of a motor vehicle for caregivers that are couriers. 
Frequently (50%): Lifting 1-10 pounds, pushing or pulling 1-25 pounds, grasping/squeezing. 
Occasionally (25%): Sitting, bending, climbing stairs, lifting and carrying 11-25 pounds, Use of clear and audible speaking voice and ability to hear normal speech level. 
Rarely (10%): Keyboard operation, stooping/kneeling/crouching, reaching overhead, pushing or pulling 25-50 pounds. 
Never (0%): Climbing ladder/step-stool, lifting or carrying 25-50 pounds, whispered speech level, operation of a motor vehicle. 
Exposure to Elemental Factors 
Rarely (10%): Heat, cold, wet/slippery area. 
Never (0%): Noise, dust, vibration, chemical solution, uneven surface. 
Blood-Borne Pathogen (BBP) Exposure Category 
Risk for Exposure to BBP 

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