Job Description:

Job Title: Manager, Collections Strategy Delivery (L09)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

The Manager , Collections Strategy Delivery Build role is responsible for implementation of Collection strategies as they relate to Pre-Delinquent, Delinquent (pre-charge off) & Recovery accounts utilizing SAS, Experian Power Curve (Strategy Manager) and Fiserv Rules. The Analyst leads solution development with build team, direct manager and change requestor for new projects, new clients and Strategy Change Initiatives within Strategy Delivery Team. Analysis of collection strategies and development/ enhancement of Phone and Alternate channel implementation processes are key elements to the success of the Strategy Delivery Team. Participates on multiple initiatives as Build SME for SAS, Strategy Manager application and Fiserv Rules Platform. As a Manager, you are required to be proficient in handing projects and engaging with stakeholders independently.

Key Responsibilities:

• Implements Collections and Operational Strategy initiatives for all delinquent accounts and Strategy designated Pre-Delinquent & Recovery accounts leveraging leading edge technology to enhance customer experience.
• Partner with collections contact strategy team, collection operations and process owners to determine strategy implementation requirements and develop / ensure streamlined approaches to coding, unit testing and queuing process
• Works independently to provide Level of Effort for scoping and scheduling the change requests
• Project Manager / SME for collections projects involving Alternate channel strategies (SAS) and Phone channel strategies (Strategy manager processes)
• Provides recommendations for process enhancements based upon Design Reviews
• Develop and monitor dashboards including analysis, action plans and identification of process improvements support simplification strategies including life-cycle tools and treatments specific to champion/challenger strategies that include digital channels, and other outbound correspondence
• Partners with process owners in establishing procedures and requirements to ensure accurate and timely delivery with regulatory and compliance standards  
• Partners with Collections Data Warehouse team and Enterprise Data Lake teams for issue resolution
• Provide account level research for understanding of Collection processing
• Work independently with minimum to moderate supervision
• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant work experience
• Minimum 2 + years of hands-on experience with SAS or knowledge of SAS programming
• Minimum 2 + years of experience with design, test and control environments working with large amounts of data
• Minimum 1+ years analytical and decision-making experience.

Desired Skills/Knowledge:

• 1 year of experience with FISERV/FD Rules/ Strategy Manager Development (batch mode)
• 1 year of Project Management Experience
• Ability to effectively prioritize and manage multiple projects concurrently with commitment to deadlines.
• Demonstrated ability to effectively communicate and present business results to management

Eligibility Criteria:

• Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant work experience

Work Timings: 02:00 PM – 11:00 PM IST
(WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible
• Employees at L4+ are eligible to apply
  
  Level: 09

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