Anticipated End Date:

Position Title:

Job Description:

Manager Clinical Operations & Education/Instruction (US)

Location: 3033 W. President George Bush Hwy., Suite 100A Plano, TX 75075, 2505 N State Highway 360, Ste 300, Grand Prairie, TX, 75050, 3075 Vandercar Way Cincinnati, OH 45209, 100 S 4th St, St. Louis, MO 63102, 220 Virginia Avenue Indianapolis, IN 46204, 740 West Peachtree St NE Atlanta, GA 30308

Shift: Full Time, Days

Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Manager Clinical Operations & Education/Instruction (US) will be responsible for developing, overseeing, and enhancing onboarding, educational, and developmental training programs across the enterprise, using data-driven insights to drive continuous improvement and ensure high-quality patient care and regulatory compliance.

How you will make an impact:

• Develop strategies for pharmacy operations, infusion center operations, patient access operations, nursing, and clinical education to ensure high-quality patient care and adherence to regulatory standards while using data-driven insights as a basis for continuous improvement.
• Collaborate with clinical and operations teams to ensure educational initiatives align with organizational goals and industry standards.
• Develop comprehensive educational programs for various operational and clinical divisions, including all operations, nursing, and pharmacy; ensure alignment of educational initiatives remains within organizational goals and industry standards.
• Oversee the design and implementation of the onboarding and training curriculum for the enterprise, ensuring relevance and effectiveness.
• Coordinate and facilitate the delivery of education programs across diverse operational and clinical departments.
• Collaborate with subject matter experts to tailor content to specific clinical and or operational needs and organizational objectives.
• Monitor program outcomes and make continuous improvements based on feedback and industry best practices.
• Design and manage onboarding programs for new operational and clinical staff, ensuring a smooth transition into their roles.
• Utilize various training modalities, including workshops, online modules, and hands-on training sessions.
• Establish key performance indicators to assess the effectiveness of educational programs.
• Ensure education programs meet regulatory requirements and industry standards.
• Collaborate with relevant stakeholders to train/maintain accreditation standards.
• Remain informed about changes in regulations and adapt programs accordingly.
• Provide oversight of clinical and/or operational associates who support staff training/education.
• Provide leadership and direction to direct reports, including managers, team leads, and individual contributors in the operational and clinical education departments.
• Oversee the recruitment, training, and retention of skilled personnel, ensuring the team is equipped to meet the organization's evolving needs.

Minimum Requirements:

• Requires Bachelor in Nursing, MS in Nursing, or PharmD and a minimum of 5 or more years in related clinical field and a minimum of 1 year leadership experience; or any combination of education and experience, which would provide an equivalent background.
• Current, active, valid and unrestricted RN, NP, FNP or Pharmacists license in applicable state(s) required.
• Current CPR Certification required.
• For Paragon and Carelon Health business unit, satisfactory completion of a Tuberculosis test is a requirement for this position.

Preferred Skills, Capabilities and Experiences:

• Extensive experience in clinical and operational education, focusing on program design and delivery preferred.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.