POSITION SUMMARY

Works closely with Senior Manager to ensure company, department, and team goals are met.

PRIMARY RESPONSIBILITIES
• Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA)
• Engages in future planning and scales employees and equipment appropriately
• Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates
• Monitors the quality control/assurance programs, test results, and equipment (if applicable)
• Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement)
• Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary.
• Refines current lab process through continuous improvement projects.
• Oversees team specific lab operation.
• Go-to person when senior manager is not present; go-to person for knowledge of process and product.
• Responsible for seamless transition of automation and test improvement/additions into production workflow
• Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists and statisticians as necessary
• Supports Supervisors in close out of NCRs.
• Responsible for the initiation and close out of CAPAs in a timely manner.
• Ensures departmental lab compliance for regulatory bodies
• Ensures tests are being completed according to approved procedures.
• Maintains an organized, safe and efficient work area for the team at all times.
• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Handles employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues.
• Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to team why certain ideas cannot be implemented effectively.
• Meets regularly with Supervisors to discuss goals and progress.
• Responsible for performance review of direct reports and overseeing performance review of entire staff.
• Plans and leads team meetings.
• Develops high-performing employees by providing them learning opportunities, cross-training opportunities and newchallenges whenever possible.
• Recognizes and rewards talent through merit reviews, promotions, and recognition programs
• Adheres to Departmental Expectations.
• Manages the training program for direct reports.
• Notifies management of all requirements for tools, supplies, etc.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provides guidance to subordinates within the latitude of established company policies.
• Recommends changes to policies and establishes procedures that affect immediate organization(s).
• Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.

QUALIFICATIONS
• BS/BA degree in Biological Sciences, related related field, or equivalent
• 6+ years of experience in clinical Lab environment with knowledge in molecular diagnostics preferred. As a pre-req is eligible for delegation as both CAP General Supervisor and NYSDOH supervisor
• Current California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist)

KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional multi-tasking, organizational, and communication skills.
• Excellent computer skills, including MS Excel.
• Able to be detailed oriented and can organize, prioritize.
• Strong problem solving skills.
• Independent self-starter comfortable in working in teams at all levels
• Experience in building and managing a high performing group of engaged and motivated employees