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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is located in our Irvine, California corporate headquarters on a hybrid schedule.

About the Role:

We are seeking a hands-on Manager, Agentic AI Engineering to lead a team of approximately 10 early-career Agent Builders within the AI Center of Excellence. The team delivers a portfolio of AI agents that ranges from internal AICOE tools, to associate-facing productivity agents, to customer-facing solutions.

This is a player-coach role. You will grow the team's engineering maturity while delivering production-grade agents on the AICOE Agentic Platform, applying the right level of rigor to each agent based on who uses it and the risk it carries.

Where This Role Fits:

AICOE operates a hub-and-spoke model: the AICOE hub provides the enterprise Agentic Platform, architecture standards, governance, and AI Ops, while this team and domain teams across the business build and run agents on top of it. You will partner closely with AICOE Platform, Architecture, and AI Ops, as well as business owners across the organization, and you will report to the Head of AICOE.

Responsibilities:

Team Leadership & Development

• Lead, coach, and develop a team of ~10 early-career Agent Builders (0–3 years of experience).

• Raise engineering maturity through regular code reviews, design reviews, pairing, and structured individual growth plans.

• Establish strong team habits: version control, testing, CI/CD, documentation, and production support.

• Identify and grow future technical leads from within the team.

• Own hiring, onboarding, performance management, and career development for the team.

• Foster a culture of ownership, curiosity, accountability, and engineering excellence.

• Reduce dependency on individual developers through documentation, reusable components, and shared knowledge.

Agent Delivery & Portfolio Management

• Manage a portfolio of agents delivered in parallel, including intake, prioritization, estimation, sprint planning, and status reporting.

• Act as the primary delivery partner to business owners: clarify requirements, set realistic expectations, and communicate progress and trade-offs.

• Guide the design, build, and deployment of agentic and multi-agent solutions, including LLM-powered applications, RAG, tool/MCP integrations, and orchestration.

• Stay technically close to the work: review designs and code, unblock builders, and step in hands-on when needed.

Platform Alignment & Operations

• Apply AICOE platform and architecture standards, and ensure every agent meets the risk-tier, quality, and release requirements defined by the AICOE Governance stream.

• Provide delivery feedback to the Platform and Architecture teams to help evolve standards, reusable components, and tooling.

• Partner with AI Ops to monitor deployed agents for performance, reliability, cost, and user feedback, and drive continuous improvement.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, or a related field (Master's preferred).

• 8+ years of software engineering experience.

• 3+ years of engineering management experience leading technical teams.

• Proven experience managing and developing junior or early-career engineers.

• 1-2+ years of hands-on experience shipping GenAI, LLM, or agentic solutions to production.

• Experience evaluating and testing LLM or agent systems (evaluation sets, regression testing, quality metrics).

• Strong Python skills, with the ability to credibly review code and designs.

• Working knowledge of APIs, distributed systems, vector databases, and RAG architectures.

• Experience with at least one major cloud platform (GCP, AWS, or Azure).

• Strong communication and stakeholder management skills, including with non-technical business owners.

Preferred Qualifications

• Proficiency with Google Cloud AI services (Vertex AI, Gemini models, embeddings, Agent Engine) and experience running production workloads; equivalent experience on AWS or Azure is acceptable.

• Experience with Model Context Protocol (MCP) and tool/integration patterns for agents.

• Experience with agent frameworks such as ADK, LangChain/LangGraph, Semantic Kernel, AutoGen, CrewAI, or similar.

• Experience delivering customer-facing AI solutions with associated safety, governance, and compliance requirements.

• Experience with AI observability, guardrails, and production operations.

• Domain experience in sales, customer service, supply chain, logistics, or operational automation.

• Experience leading delivery across multiple concurrent projects in an enterprise environment.

#LI-SK1

#LI-Hybrid

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.