Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Senior Associate

Job Description & Summary

The Opportunity

As a Managed Services - Controllership & Accounting - Senior Associate, you will play a pivotal role in delivering outsourced solutions that help clients streamline operations, reduce costs, and enhance efficiency. You will be involved in executing key processes such as client interaction, data review, and quality control implementation, all while resolving escalations and queries. Within our Assurance practice, you will leverage your skills to manage complex client engagements and foster meaningful relationships.

As a Senior Associate, you will focus on building client connections and learning how to manage and inspire others. You will navigate complex situations, growing your personal brand and technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions even when the path forward is unclear. In this role at PwC, you will utilize a broad range of tools and methodologies to generate new ideas and solve problems, while upholding professional and technical standards. Your ability to interpret data and develop insights will be crucial in informing recommendations and driving strategic objectives.

Responsibilities

- Executing outsourced processes including client and customer interaction, data review, and process optimization
- Implementing and monitoring quality controls to maintain service standards
- Resolving escalations and queries efficiently to support client needs
- Utilizing analytical thinking to break down complex concepts and inform insights
- Developing and maintaining meaningful client connections to enhance service delivery
- Applying AI fluency and digital tooling to improve process efficiency and innovation
- Conducting compliance reviews and contract assessments to uphold professional standards
- Collaborating with teams to manage service levels and deliver excellence in managed services
- Reviewing and verifying financial documents to support accurate data management
- Documenting processes and quality assurance metrics to facilitate continuous improvement

What You Must Have

- At least a Bachelor's degree
- At least 2 years of experience

What Sets You Apart

- Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Business Administration/Management, Communications/Media, Computer Science/Information Systems, Design/Multimedia, Economics, Engineering, Finance, Health Administration/Public Health, Operations/Supply Chain, Organizational Management/Behavior, Marketing
- Demonstrating proficiency in quality assurance process management
- Utilizing analytical thinking to enhance business process outsourcing
- Excelling in customer data management and service level management
- Developing skills in compliance auditing and contract review
- Embracing change and demonstrating learning agility in complex environments
- Navigating ambiguity while building meaningful client relationships

Travel Requirements

Up to 20%

Job Posting End Date

The salary range for this position is: $72,000 - $184,440. For residents of Washington state the salary range for this position is: $72,000 - $212,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines