Sobre este puesto de macOS Subject Matter Expert en Solventum
Job Description:
MacOS Subject Matter Expert (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
Accountable for leading the delivery, engineering, and support of the macOS estate within the EUC Systems Management portfolio, operating in a diverse Agile Scrum team. Serves as the organisation’s deepest technical authority on Apple platform management — Jamf Pro, Apple Business Manager, Apple Push Notification Service, and macOS — with responsibility for endpoint security and compliance, macOS and third-party patching, application packaging and lifecycle management, zero-touch device provisioning, vulnerability management, automation and scripting, reporting, and end-user experience optimisation across the managed Mac fleet. While macOS is the primary focus of this role, the position also requires solid working knowledge of Windows workstations OS, contributing to Windows delivery and support alongside the wider team, ensuring endpoint standards, security policies, and user experience
Managed Service Partner Governance
Lead engagement with Managed Service Partners (MSPs) to drive seamless operations, service excellence, and the successful delivery of technical initiatives, ensuring commitments, priorities, and business objectives are achieved.
macOS Engineering & Delivery Management
Own configuration, management and continuous improvement of the Jamf Pro environment, including Prestage enrolments, Smart and Static Groups, Extension Attributes, policies, configuration profiles and Blueprints.
Own zero-touch provisioning end to end through Apple Business Manager and Automated Device Enrolment, and administer platform dependencies including the APNS certificate, ABM tokens, Volume Purchase Program content, and Jamf Pro integrations with Okta / Entra ID for authentication, group targeting, and role-based access.
Collaborate with the Global Hardware Procurement team to define, maintain, and govern Apple hardware standards, approved device models, and Apple warranty programs across the enterprise
Configure and enforce macOS system settings and security baselines through Blueprints, covering SCEP certificates, Wi-Fi, File Vault, restrictions, Gatekeeper, and system extensions.
Own macOS application packaging and delivery, building, signing, and deploying .pkg and .dmg packages through Jamf policies and Self Service in line with approved naming, bundle identifier, codesigning, and checksum standards, and curate the Self-Service catalogue.
Lead the validation, testing, deployment, and operational readiness of new macOS software deployments and configuration changes, including pilot rings and rollback plans.
Lead macOS and third-party application patching, ensuring remediation activities are completed within defined SLAs while maintaining high compliance and operational stability, and operate the macOS Update and update exception workflow to balance business continuity against security posture.
Own Endpoint Vulnerability Management for the Mac estate, driving identification, prioritization, tracking, remediation, and reporting of endpoint security vulnerabilities in collaboration with Security Operations, Engineering, and Infrastructure teams.
End User Experience & Automation
Lead initiatives to identify and eliminate recurring macOS operational issues, reducing manual overhead through shell/Bash, Python, and JamF Automation and improving service quality, IT process friction, and client satisfaction.
Partner with the Service Desk and regional support teams to strengthen macOS enrolment guidance, self-help content, and first-contact resolution.
Stakeholder Communication & Leadership Reporting
Provide clear, concise, and timely updates with insightful reporting, compliance metrics, and actionable recommendations on macOS operational performance, project progress, risks, issues, and key metrics to the Leadership team and stakeholders.
Continuous Learning & Technology Innovation
Track the Apple platform roadmap — annual macOS releases, declarative device management, Apple silicon, and Managed Software Update — and plan readiness ahead of each release cycle.
Evaluate, implement, and promote emerging technologies, modern management capabilities, and best practices that improve macOS endpoint management, and mentor Windows-focused engineers to build cross-platform depth in the team.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher.
7+ years of IT experience in lieu of the education requirement, including 5+ years of hands-on experience leading and engineering Jamf Pro (or an equivalent Apple MDM) at enterprise scale, with deep expertise in Apple Business Manager and Automated Device Enrolment, configuration profiles and policy design, macOS application packaging and signing, FileVault and macOS security hardening, compliance policy implementation, Conditional Access integration, macOS patch and update management, vulnerability management, and Apple device lifecycle management.
Proven track record of evaluating, recommending, and adoption of emerging technologies, modern management capabilities, and automation solutions across the EUC ecosystem to enhance user experience, drive innovation, strengthen security, and improve operational efficiency.
Excellent stakeholder communication, leadership reporting, project and delivery management skills, with experience working in Agile environments and successfully managing multiple concurrent workstreams, priorities, dependencies, risks, and cross-functional initiatives.
Additional qualifications that could help you succeed even further in this role include:
Jamf Certified Tech / Jamf Certified Admin / Jamf Certified Expert, or Apple Certified Support Professional certification
Deep technical knowledge of Mac and PC hardware, current protocols, operating systems, and standards, including Apple silicon and Intel platform differences
Experienced in cross functional tools including Zscaler/VPN solution, Okta, Entra ID, endpoint security tooling, and ServiceNow
Experience supporting a globally distributed Mac fleet with regional support models and follow-the-sun escalation
Minimum 2 years of hands-on project management experience with a focus on delivering complex projects in an organized and efficient manner
Work location:
· Hybrid
Domestic Travel: May include up to [20%]
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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