[What the role is]

[What you will be working on]

• Lead the Ticketing Fees & Data team and set its work priorities, capability-development plans and performance outcomes.

• Develop and review the ticketing services charging framework to achieve transparency, cost effectiveness, value for money and long-term financial sustainability.

• Lead commercial and contract management with Public Transport Operators, transit service providers and other partners, including the development of service fees, funding principles, service levels and performance requirements.

• Oversee the preparation and negotiation of approval papers, agreements and recommendations for senior management, ensuring that financial, operational, commuter and implementation impacts are properly assessed.

• Establish robust governance over ticketing fees, cost allocation, fare revenue reporting, settlement, apportionment and reconciliation, and drive timely resolution of discrepancies and control gaps.

• Lead the use of transit and financial data to identify trends, monitor service performance, support policy and investment decisions, and generate actionable insights for a commuter-centric ticketing system.

• Develop management dashboards, analytical frameworks and data-quality controls, and promote effective data stewardship and responsible data use.

• Drive cross-functional projects to enhance ticketing operations and services and introduce new payment modes, working closely with policy, finance, technology, operators and service providers.

• Manage key risks, audits and compliance matters relating to ticketing fees, contracts and data, and ensure that mitigation and follow-up actions are completed.

• Build trusted relationships across the public transport ecosystem and represent the division at management and stakeholder forums.

[What we are looking for]

• Knowledge in economics, finance, accounting, business, data analytics or engineering.

• At least 10 years of relevant experience, with a strong track record in policy, commercial or contract management, financial analysis, data analytics or public transport operations; supervisory experience is essential.

• Strong commercial and financial acumen, with the ability to evaluate charging models, costs, service fees, contracts and value-for-money considerations.

• Strong analytical ability and experience translating complex operational and financial data into clear insights and practical recommendations for senior management.

• Experience in data governance, business intelligence or visualisation tools would be an advantage.

• Excellent written, presentation, negotiation and stakeholder-management skills, with confidence in engaging senior management and external partners.

• A strategic, meticulous and adaptable leader who develops staff, exercises sound judgement and delivers quality outcomes under tight timelines.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment