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JOB RESPONSIBILITIES

• Compliance - Patient Services Staff - Sustain a working understanding of regulatory requirements, accreditation standards, safety practices, and organizational/departmental policies and procedures.
  Comply with policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations.
  Respect confidentiality of patients, families, and employees. Provide for the exchange of appropriate patient care information regarding patients. Ensures individual Safety College and other organizational requirements are fulfilled in a timely manner. Discusses compliance and/or safety concerns with Patient Services leadership. Performs duties within the scope of the job description.

• Patient Care - Age Specific and Culturally Inclusive - Visually monitors patients at all times in the same room including accompaniment to the bathroom. 
  Monitors the environment for safety. Takes the patient's chronological age and developmental functions into consideration. Integrates age specific and culturally inclusive concepts into patient care.

• Communication - Observes the patient and provides patient personal and safety needs as delegated the registered nurse. Reassures the patient and family that Patient Safety Attendant presence is for their safety. Offer concise and respectful choices and consequences. Adheres to individualized patient safety precautions. Utilizes supplies and equipment as directed. Promotes a calm patient environment. Reduces environmental stimulation. Maintains clean safe surroundings. Maintains patient/family privacy and respect. Exhibits a nonjudgmental and empathetic attitude. Contributes to a positive patient and family experience. Listens to patient and family and remains engaged. Acknowledge feelings. Provide silent time for reflection. Reports patient needs to Patient Services staff. Promptly reports any change in patient behavior to nurse. Promptly calls for assistance and notifies the nurse of urgent or immediate patient needs/concerns. Refers family to nursing staff as appropriate.
  Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and coworkers by actively participating as a front-line example of extraordinary customer service and satisfaction. Completes timely documentation of information in the patient medical record.

• Environment of Care - Assists with keeping area organized, and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Responds and assists clinical team as needed (i.e. transporting of patients, gathering supplies requested by team, assist with patient care). Exhibits knowledge and behavior in emergency situations by responding to and alerting appropriate staff and helping with unit flow during an emergency.

• Information Services - Demonstrates effective documentation in the electronic medical record for assigned patients. Demonstrates effective use of department information systems (e.g. patient call system, Voalte phones, desk phones, emergency code activation switch. Utilizes hospital information systems effectively (e.g. Outlook, Kronos, ELM, Mosby).

JOB QUALIFICATIONS

• High School Diploma or equivalent   

• Basic Life Support for Healthcare Provider   

• CPR Certification to be obtained during CCHMC orientation and with renewal in accordance with organizational requirements   

• Completion of Crisis Prevention De-escalation Training obtained within 3 months of hire

• Participates in all required CCHMC training and attends required in-services related to mental health training.   

• Preferred: Related health care experience

• Preferred: Experience w/the care of behaviorally challenging &/or mentally delayed patient population

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability