About the Role:

Responsible for maintaining high standards of due diligence of client transactions for tax offices that are participating in our tax products program. Primary role is to ensure compliance, that includes reviewing tax return data from our incoming applications to ensure compliance with our risk standards, reviewing suspicious activity and fraud indicators, validating documentation, recommending and conducting audits, and maintaining documentation of our findings. While also maintaining a high level of professionalism in working with & communicating with our clients and other team associates.

What You Will Do:

• Perform daily monitoring and analysis of reporting, transactions, and account activity to detect suspicious behavior and fraud patterns.
• Conduct daily due diligence and compliance reviews by validating documentation and adhering to established standards and processes.
• Conduct investigations of suspicious activity, unusual account behavior, and potential fraud indicators to support risk mitigation efforts.
• Execute office and operational audits to assess compliance with enrollment, financial, and program requirements.
• Analyze audit results and compliance trends to identify risks and opportunities for process improvements.
• Quickly identify and escalate suspected fraud and compliance issues.
• Collaborate with our other teams across the tax division and oversight groups responsible for overall compliance and oversight.
• Work with various oversight groups, committees, business risk, and BSA/AML operations teams.
• Track and monitor remediation activities to ensure identified issues are addressed and resolved within established SLAs and timelines.
• Maintain detailed records of audits, investigations, findings, and corrective actions in accordance with documentation and retention standards.
• Review audit findings, identify risk indicators, and document recommendations for corrective action and process improvement.
• Continually refine processes to stay in front of customer demand and industry compliance requirements
• Other duties as assigned.

What You Will Need:

• High School Diploma or equivalent
• Typically requires a minimum of five years of related experience.
• Experience in compliance related industry
• Tax knowledge or tax preparation experience to be able to review tax data
• Detail-orientated, customer service-minded and comfortable working in a fast-paced environment
• Highly motivated and results driven
• Ability to multitask and stay organized is essential
• Excellent communication skills
• Ability to work well under pressure to meet sales goals & deadlines

Competencies

• Experience with LexisNexis, IDology or similar platforms
• Proficiency with Microsoft Excel and other reporting tools
• Strong written/verbal communication, organizational and time management skills
• Detail-oriented with a focus on accuracy and quality
• Knowledge of fraud prevention, due diligence, KYC (Know Your Customer), and compliance review processes.
• Strong investigative skills with attention to detail and risk assessment capabilities
• Pattern recognition - & ability to read powerBI reports and Microsoft tools

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $24.00 hourly – $40.30 hourly

 
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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