As a Loan Officer, you manage borrowers’ complete loan transactions from start to finish, ensuring exemplary customer service throughout the process.

Job duties will vary upon assignment but may include:

• Effectively communicate with Borrowers, Production team, Underwriters, Closers and other third parties that are involved in the transaction, responding promptly to inquiries and requests via phone (preferred) email and/or IM.

• Perform licensed activity including interviewing borrowers to obtain information and documentation, pulling credit, and educating borrowers on different loan products.

• Analyze and manage performance numbers to increase and ensure efficiencies and meet company goals.

• Manage internal efforts to ensure a timely process and resolve application issues.

• Remain knowledgeable on company and industry guidelines and processes.

• Responsible for self-sourcing business as well as timely communication with any company sourced leads. Generate leads and referral business through community events, social media outreach, and other avenues.

• Process borrower credit information through online approval system, structure loans and compile loan package.

• Act as a mentor and coach for Loan Specialists.

• You'll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know that you can demonstrate these attributes:

• 2+ years of experience in the mortgage industry.

• Relevant experience in outside sales, lead generation, cold calling, or other customer-facing sales or business development roles.

• High attention to detail

• Thrive in fast-paced, results-oriented environment

• Exemplary customer service skills

• Strong interpersonal communication skills (written and verbal)

• Effective communication and conflict resolution

• Quantitative and analytical decision making skills

• Aptitude for interpreting and analyzing financial and general business information and procedures

• Previous customer service experience

• Experience in the mortgage industry

• Experience self-sourcing leads

• Knowledge in Excel, Word, and PowerPoint

Since this is a licensed position, candidates must hold active mortgage licensing or successfully complete the SAFE Mortgage Loan Originator Test (SAFE exam) and obtain required state licensing prior to beginning employment.

We’re providing the following information to comply with the Colorado Equal Pay for Equal Work Act: The base pay range for this position is $15.00 to $20.00 per hour, but keep in mind that this is a commissioned role. Commissions will be based on the volume (dollar amount) of loans closed. We estimate that this position has an annual gross income potential of between $90,000.00 and $225,000.00, taking into account base pay, commissions, deductions, and bonuses. Of course, pay will vary and may be above or below the potential range based on various factors, such as experience and performance. Veterans United provides a variety of benefits to employees, including health and dental insurance coverage, paid sick leave, an employee wellness program, 401(k) matching, and paid holidays.

Learn more about us on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.