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Job Description:

Summary
This position is responsible for processing new unit/transfer in title and registration paperwork and processing annual renewals on existing fleet across multi states and branches in the US. Depending on state coverage may require additional processing for sales tax and/or personal property tax payments.

Essential Functions

• Create state paperwork needing to procure title and registration on new or transfer in units. Coordinate any other needed documents with domicile shop such as weight slips, Vehicle Identification Number (VIN) verifications etc. Accuracy of paperwork submitted for titles and registrations to state and/or federal agency is especially important when procuring license and title. Information must be accurate when submitting as VIN#s, make, model and year are essential to ensure legalization of the vehicle.
• Upon receipt of renewal notices from state: open, sort, prepping renewal docs, submit for review. Subsequently processing annual renewals for existing equipment. 100% compliance of timely renewals, incurring zero penalties and only renewing active vehicles. Receipt of renewal documents delivered to shops allowing two full weekends to install prior to expiration.
• Provide support to internal and external customers to answer questions regarding the status of license and permits for their respective state(s).
• Input payment information into system complete with receipts and unit breakdown for fees remitted.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to quickly respond to changing assignments, work settings and prioritiesAbility to quickly respond to changing assignments, work settings and priorities while maintaining composure under pressure
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Detailed oriented with excellent follow-up practices
• Possess strong technical commercial vehicle licensing aptitude
• Strong knowledge of commercial vehicle licensing & permitting process including obtaining credentials & billing processes
• Capable of multi-tasking, highly organized, with excellent time management skills
• Demonstrates problem solving skills
• Ability to work independently and as a member of a team
• Strong verbal and written communication skills
• Ability to listen, write, and speak effectively Inform, explain, and give instructions
• Process improvement experience of streamlining process flows, implementing change management and always striving for continuous improvement in daily processes
• Ability to quickly respond to changing assignments, work settings and priorities
• Flexibility to operate and self-driven to excel in a fast-paced environment
• MS Office Suite - Excel, Word, PowerPoint, Outlook and Teams(Excel knowledge to include vlookups, pivot tables, working with large amounts of data) intermediate required
• Workday intermediate preferred

Qualifications

• H.S. diploma/GED required
• Three (3) years or more customer service experience preferred
• MS Office Suite - Excel, Word, PowerPoint, Outlook and Teams. (Excel knowledge to include vlookups, pivot tables, working with large amounts of data) intermediate required
• Workday intermediate preferred

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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