Position Summary

Provides support in a clinic setting by managing patient flow through the clinic, obtaining pertinent clinical information including the patient’s complaint, health history, and measurement of vital signs, preparing the patient for examination, and implementing patient treatment plans and therapies.  Supports the care team in the overall coordination of the member’s care.

Essential Duties & Responsibilities

• Assisting patients before and after examination, including dressing and undressing, and positioning and transfers, which may include the use of a lift
• Take and document patient history, and document standardized screening assessments such as a PHQ9.
• Performing phlebotomy, giving immunizations, obtaining specimen samples, and processing labs for pick up
• Assesses the health needs of patients under the supervision of the primary registered nurse.
• Establishes plan of care jointly with medical doctor, primary care nurse, patient, and family.
• Observes patients, charts and reports changes in patients' conditions, such as adverse reactions to medication or treatment and takes any necessary action.
• Administers prescribed medications, and notes times and amounts on patients' charts.
• Measures and records patients' vital signs as required.
• Provides basic patient care and treatments, such as wound care and other treatments as required.
• Works as part of a health care team to assess patient needs, plan and modify care and implement interventions.
• Participates in medical supply inventory management and ordering
• Restocks supplies in exam room and monitors expiring supplies and medications for prioritized use and disposal
• Interacts with vendors for receipt of deliveries, lab pick up, and laundry and biohazard pick up.
• Participates in administrative patient care functions including follow-up phone calls and scheduling of appointments. Assists in scheduling patients for routine and/or urgent appointments. Assists in the completion of preauthorization forms, prescription renewals or other forms requested by clinicians. Faxes information to appropriated sources.
• Collaborates with Registered Nurse on all cases to ensure delivery of quality patient care.
• Assures accurate and timely documentation of care per company standards.
• Works cooperatively with care teams and practice/medical assistant staff to ensure that all patient care needs are met.
• Attends and participates in staff meetings and contributes to problem identification and resolution.
• Keeps abreast of all changes by attending meetings and completing required online and in person trainings.
• Provide clinical care to members via telehealth technologies (video, chat, etc.) for a clinically appropriate clinical care and care management services.
• Have a commitment to observing, reporting, and enhancing patient and employee safety as part of an overall emphasis on continuous improvement, learning, and member experience in the organization.

Working Conditions

Standard office conditions.

Required

Education

• High School Diploma, GED or equivalent experience

Licensing

• Must hold current LPN License to practice in Massachusetts
• Current CPR Certification

Experience

• Minimum of 2 years clinical experience
• Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services

Knowledge, Skills & Abilities

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job;
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms; and talk or hear
• The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus
  

Licensure and Certification:

• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.