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Job Summary

Job Description
 

Overview

The Library Manager manages, oversees, and provides direction for operations, staffing, and program delivery for a division at Dallas Public Library.  The primary role is to provide oversight, supervision and direction to staff ensuring professional delivery of library services to its patrons.

Essential Functions

1. Provides leadership in effectuating staff contributions towards Library system goals, as well as by developing and maintaining a positive, helpful and professional approach to the overall community and individual library customers.

2. Manages, directs, and organizes division services and staff and supervises daily division operation.

3. Responds to and resolves patron complaints and concerns in a timely and courteous manner; directs customers to the general location of library materials and resources.

4. Coordinates activities and programs with other library functions/locations such as adult learning initiatives, meeting rooms, computer classes, acquisition of library materials, marketing, and communications, etc.

5. Develops, designs, selects, and evaluates materials collection for readers advisory and to devise appropriate library programming to better serve the community; determines which books should be withdrawn or replaced; selects and evaluates gifts to be added to collection in order to maintain and provide the public with a wide variety of informational resources.

6. Develops and coordinates service desk schedule and work schedule to provide adequate coverage to meet the needs of the public.

7. Composes reports of location activities and operational statistics, etc.

8. Trains staff and submits assessments of performance.

9. Liaises with building maintenance to ensure repair and maintenance of facilities.

10. Manages safety and security of the division for customers and staff.

11. Uses computer programs to create and review statistical reports on circulation data, analyze information, develop conclusions, and determine methods to improve services.

12. Keeps abreast of system-wide developments through briefings, meetings and workshops to maintain increased direction and opportunities for professional growth in the field.

13. Contributes to the efficiency and effectiveness of the library’s service to its customers by offering suggestions and directing or participating as an active member of a team. 

Minimum Qualifications

Education

Master’s in Library Science from an ALA accredited institution.

Experience

Five (5) years of experience in library services or frontline customer service including three (3) years of experience in supervisory capacity.

Licenses and Certifications

None

Equivalency

A combination of three (3) years of experience in supervisory capacity or coordinating of system-wide library initiatives and three (3) years in frontline customer service in a library or a related field may fulfill the experience requirement. 

A combination of a Bachelor's degree, seven (7) years of experience in library services, frontline customer services, supervision, or system-wide library initiatives may fulfill the education and experience requirement.

Knowledge, Skills, and Abilities

• Ability to manage and oversee library staff performing a wide range of library services and activities producing effective actions for the team.
• Knowledge of customer service, library management, and team management.
• Ability to supervise and oversee delivery of library programming.  
• Knowledge related to division duties such as acquisitions of materials, public service, marketing or adult learning.
• Ability to conduct research and provide information and manage data.
• Ability to perform administrative tasks, account management, and financial accounting procedures.
• Ability to set goals and objectives, define and delegate tasks, develop budget, and facilitate operational success.
• Ability to use logical and analytical deduction to identify the strengths and weaknesses of different approaches. This includes evaluating the cost effectiveness of potential solutions.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of computer programs.
• Ability to direct and train others.
• Ability to give detailed instructions, to coordinate and assign work schedules.
• Ability to adapt to change quickly and effectively.
• Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, employees, and the general public.
• Ability to prioritize by selecting from multiple options or activities to achieve a goal.
• Reading, analyzing, and interpreting general business periodicals, professional journals, technical procedures, or governmental regulations to stay abreast of trends and news in libraries and library science, including technology, customer service issues, and management trends.
• Ability to manages time wisely to complete assignments on time, as well as to maximize productivity.

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.