Lending Manager (Front End)

About the role

Knock is looking for an experienced mortgage leader to manage and grow our team of fully remote Loan Assistants. This is a 100% remote role, and you’ll lead a team distributed across the country. You enjoy building teams, finding efficiencies, and using technology to improve how work gets done. You’re approachable, open-minded, and adaptable. You know the work well enough to coach it and you’re willing to jump in and help. In this role you’ll own the Loan Assistant and post-closing pipelines, develop your team, and work with the Director of Lending Operations to make our processes better.

What you’ll do:

Lead and develop the team

• Manage, lead, and scale the remote Loan Assistant team.
• Share weekly, monthly, quarterly, and annual team and company goals, and make sure the team meets and exceeds expectations.Hold team members accountable for their performance.
• Build camaraderie and teamwork in a virtual environment through team meetings and regular 1:1 check-ins.
• Run virtual training for new Loan Assistants and serve as the team’s go-to for escalations, questions, and exceptions.
• Mentor people inside and outside your team, and keep learning yourself.
• Document conversations in our HRIS and build a sense of ownership across the team.

Own the pipeline

• Manage the bridge loan pipeline from setup through initial disclosure and submission, and through post-closing.
• Coach the team and give feedback along the way.Balance workloads across the team to meet company SLAs.
• Support post-closing review.
• Work loans that have findings with the team member responsible and get them resolved.
• Work closely with Sales, Underwriting, and Closing to give everyone timely, accurate service.
• Compile team scorecard data each quarter to track KPIs and quality.

Improve how we work

• Help the Director of Lending Operations find gaps in process and policy across the Loan Assistant and post-closing functions.
• Write or update procedures for review, training, and rollout, then follow up to make sure the changes stick.
• Set best practices and change the workflow when needed so the team runs efficiently and meets company KPIs.
• Take on ad hoc projects and step in wherever your team needs support.

What you’ll bring

• At least 10 years of relevant mortgage experience, including 5 or more years directly managing a fully remote team
• Experience managing mortgage loan processing and/or post-closing teams
• A track record of coaching teams and helping them succeed
• Working knowledge of federal, state, and local mortgage regulatory compliance
• Strong written and virtual communication skills
• You keep a distributed team aligned, engaged, and accountable using tools like Slack and video meetings
• A strong focus on customer service. You go above and beyond to “wow” the people you serve.
• Close attention to detail. You check your work carefully and catch the small things, so your work is consistently accurate.
• A commitment to diverse, equitable, and inclusive practices that support Knock’s values of making an impact, learning, putting people first, being open, and being courageous
• High school diploma or equivalent experience

Physical Requirements:

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated.  Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants.

The salary range estimate for this position is: $90,000 - $100,000 + company incentive plan (bonus) USD.

This job opening expires December 31, 2026.