Please note this is a contract position. We anticipate having this need for 6+ months

Job Summary

The Leave Partner (Contractor) will support leave programs in a high-energy, high-touch environment. This person will administer day-to-day leave cases for US and Canadian employees from request through return to work. The ability to adapt to change while maintaining accuracy and focus is essential. Integrity and exceptional customer experiences should show up in every employee interaction.

Primary Responsibilities

• Administer leave cases such as Family Medical Leave (FMLA), Americans with Disabilities Act (ADA) accommodations, Company Leave, Military Leave, Workers’ Compensation, and Short- and Long-Term Disability.
• Administer Canadian leaves, including provincial and federal statutory leaves, and coordinate with Canadian benefit and disability providers as needed.
• Serve as a point of contact for employee and manager leave inquiries, and escalate complex or sensitive cases to the HR Compliance leader.
• Explain leave and accommodation processes and procedures to employees and managers.
• Track each leave and send follow-up communications from the time of request until the employee returns to work.
• Communicate with external vendors, brokers, and carriers on leave administration and claim status.
• Monitor open claims and flag issues that could create risk or liability.
• Enter data in the HRIS, complete supplemental documentation, and prepare routine leave reports for the business.
• Suggest process improvements based on case trends.
• Other duties as assigned.

Qualifications and Experience

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of leave administration experience in a high-volume environment.
• Experience administering Canadian leaves, including knowledge of provincial leave requirements.
• Experience working with external benefit providers.
• Working knowledge of US leave laws (FMLA, ADA, state leave laws).

Skills and Abilities

• Sensitivity, professionalism, and discretion in handling confidential information.
• Ability to communicate effectively, build trust, and establish credibility.
• Excellent verbal and written communication skills.
• Critical thinking, attention to detail, and problem-solving skills.
• Proficiency with an HRIS and leave management system.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].