Scope:

• We are seeking an experienced ServiceNow Technical Lead with strong expertise in ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities.
• The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions.

What You'll do:

• Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a strong focus on ITSM.
• Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices.
• Implement and maintain CMDB, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), and HR Service Delivery (HRSD) solutions.
• Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies.
• Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques to ensure successful integration delivery.
• Identify and implement AI-driven use cases utilizing Now Assist, AI Agents, and Virtual Agent capabilities.
• Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements.
• Manage data integrations using Data Sources, Import Sets, and Transform Maps; develop reports and dashboards to support business needs.
• Analyze business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices.
• Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution.
• Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions.
• Mentor developers, conduct knowledge-sharing sessions, and support team capability development.
• Collaborate with architects, product owners, business stakeholders, and cross-functional teams to deliver successful outcomes.
• Stay current with ServiceNow platform innovations, particularly AI, automation, and emerging technologies.

What we are looking for:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of overall IT experience with 7+ years of hands-on experience in ServiceNow development, administration, and implementation.
• Strong expertise in ServiceNow platform development and ITSM implementation.
• Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations.
• Experience working with CMDB, Discovery, HAM, SAM, and HRSD modules.
• Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center.
• Strong experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards.
• Excellent problem-solving, communication, stakeholder management, and leadership skills.
• Proven experience mentoring technical teams and driving best practices.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – ITSM (CIS-ITSM)