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Lead Information Developer

We are seeking an experienced Lead Information Developer to lead documentation strategy and delivery for a portfolio of cybersecurity products. This role combines technical writing leadership, content strategy, and AI-enabled documentation innovation.

The ideal candidate is a strong technical communicator who can create and structure content for human users and AI-powered consumers, including copilots, chatbots, search assistants, and agentic experiences. The role requires driving documentation excellence through Generative AI, content analytics, automation, and team mentorship.

Responsibilities

• Lead documentation strategy, planning, and execution across multiple product areas to improve consistency and delivery.

• Partner with Product Management, Engineering, UX, Support, and other stakeholders to align documentation with product and business goals.

• Drive documentation standards, governance, content architecture, and reusable content strategies.

• Mentor and coach Information Developers, providing technical guidance, reviews, and best practices to strengthen team performance.

• Champion adoption of Generative AI, automation, and modern documentation technologies to enhance content quality, productivity, and impact.

• Create and optimize content for both human consumption and AI-driven experiences, applying SEO, GEO, and AEO best practices to improve discoverability and use.

• Define documentation KPIs and establish dashboards to measure content effectiveness, discoverability, engagement, operational efficiency, and business impact.

• Use analytics, customer feedback, and support insights to drive continuous improvement and data-driven content decisions that better serve users.

• Lead initiatives that improve documentation scalability, quality, and productivity.

Qualifications

• 12+ years of experience in Technical Writing, Information Development, or Technical Communication, including leadership of documentation initiatives and strong experience in enterprise software, SaaS, cloud, API, or cybersecurity products.

• Strong expertise in technical writing, information architecture, content strategy, and structured authoring.

• Hands-on experience with Generative AI, prompt engineering, AI-assisted authoring tools, and documentation automation.

• Experience defining content metrics, developing dashboards, and leveraging analytics to measure and improve content performance.

• Proficiency with JIRA or similar ticketing systems, CMS platforms, publishing tools, Git-based repositories, and modern documentation ecosystems.

• Strong leadership, stakeholder management, communication, and mentoring skills.

Good to Have

• Experience with Google Analytics, Power BI, Tableau, or similar platforms.

• Understanding of AEO, GEO, semantic search, Retrieval-Augmented Generation (RAG), and AI-ready content strategies.

• Experience with Docs-as-Code, structured authoring, and enterprise knowledge management practices.