Job Description Summary

At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our GE Aerospace behaviors- Respect for People, Continuous Improvement, and being Customer Driven. Our dedicated professionals are on the front line, working directly with our customers to solve problems and ensure the highest standards of service and support, for our customers with our customers.

• Respect for People: As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace, essential for problem-solving and customer satisfaction.

• Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance, innovate, and improve technical on-wing performance. Your dedication to continuous improvement will ensure the highest quality standards and efficiency operations directly impacting the customer.

• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service operations. You’ll focus on delivering prompt, effective solutions that exceed customer expectations, driving loyalty and long-term partnerships.

By embodying these values, our Field Service Engineers uphold the principles of Safety, Quality, Delivery, and Cost (SQDC) and contribute significantly to the success and reputation of GE Aerospace. Your commitment to excellence ensures that we remain a trusted partner to our customers, providing reliable and high-quality service.

Job Description

Company Overview:

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

 

Role Overview:

At GE Aerospace, we shape the future of flight, lift people up, and ensure they return home safely. Our Field Service Engineers embody this mission every day by being embedded within the customers site, delivering exceptional service and support. As an Airline Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers.  Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets. 

 

As part of GE Aerospace's remote Commercial Field Service organization, you will have the opportunity to travel both to support customer needs and to participate in internal conferences, fostering collaboration and continuous growth within our globally dispersed team.

 

More specifically, you will:

• Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers in the operation, inspection, maintenance, and repair of assigned jet engine product lines.​
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.​
• Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.​
• Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.​
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.​

 

Ideal Candidate

The ideal candidate brings strong technical experience in airline operations, powerplant, maintenance planning, propulsion, or related engineering environments, with the ability to work independently as a trusted on-site customer representative. They are a proactive, customer-focused problem solver with strong communication, analytical, and relationship-building skills, capable of translating engine data and technical issues into practical actions that improve fleet reliability and operational performance.

 

Required Qualifications

• A Bachelor's of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in fields noted below)
• A minimum of 4 years of full time working experience in airline operations, powerplant or maintenance planning, engineering, aviation propulsion, or other related field

Preferred Qualifications

• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Self-directed with the ability to problem solve using sound judgement and critical thinking.
• Ability to lead and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer

 

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

 

Additional Information