Job Title: Lead Engineer - CMDB, Discovery & Integration

GCL: E

Introduction to role:

Are you ready to own and elevate the ServiceNow CMDB that underpins operational resilience, security, and speed at a global scale? This is a rare opportunity to lead the technical spine of our digital enterprise—Discovery, Service Mapping, CSDM and integrations—so our teams can deliver life-changing medicines with confidence and pace.

In this role, you will set the standards, solve complex data and modeling challenges, and guide engineering teams to deliver a trusted, consolidated source of configuration truth. You will work across platform, cloud, security, infrastructure and application groups to ensure configuration data is accurate, transparent and actionable. Can you picture yourself diagnosing critical issues in minutes, enabling faster incident response, seamless change, and stronger risk decisions for thousands of colleagues worldwide?

Accountabilities:

• Act as the technical authority for CI classes, attributes, and relationships. Optimize IRE rules and reconciliation precedence. Maintain a single, reconciled source of truth. Use CMDB Health, the 360-degree CMDB view, and the Data Manager tool to improve data quality continuously.
• Discovery and Service Mapping Skills: Build, provide, and resolve issues in asset identification and the visualization of services for both on-premises and cloud environments, adjusting schedules, MID Servers, credentials, ranges, and patterns to improve coverage, precision, and dependability of application-to-infrastructure connections.
• CSDM Modelling and Implementation: Define and socialize modeling patterns across Business Applications, Application and Business Services, Technical Services and Service Offerings; remediate legacy models and embed consistent, standards-based onboarding.
• CMDB Integrations and Data Controls: Engineer robust Service Graph and IntegrationHub ETL integrations for cloud, endpoint, security and network sources; normalize and reconcile data across APIs, transforms and IRE with clear monitoring, exception handling and data-quality controls.
• Standards, Reviews and Guidance: Set technical standards, challenge unnecessary customization, review solution designs and provide hands-on guidance to implementation teams to ensure scalable, maintainable outcomes.
• Influence Across Multiple Functions: Partner with platform, cyber, cloud, infrastructure, network, architecture and application collaborators to align builds, resolve issues at speed and increase business value from configuration data.
• Continuous Improvement and Automation: Use scripting, Flow Designer and ATF to automate quality checks, lifecycle controls and regression testing; drive an experimentation approach to simplify, standardize and scale.

Essential Skills/Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering or equivalent experience.
• 8–12+ years of technology experience, including 5+ years of hands-on ServiceNow CMDB / ITOM delivery and 2+ years in a technical lead capacity.
• Experience delivering at least two major enterprise CMDB implementations or transformations, with strong hands-on experience in automated resource identification and service topology documentation.
• Practical enterprise CSDM implementation experience, with expertise in CI class models, IRE, identification and reconciliation, and ITIL 4 configuration management practices.
• Significant hands-on experience configuring and administering CMDB, Discovery, MID Servers, patterns, Service Graph Connectors and CMDB Health, with working-to-advanced knowledge of CMDB 360 and Data Manager.
• Demonstrated ability to integrate multiple authoritative data sources through IntegrationHub ETL, REST/SOAP APIs and transform maps, including AWS and/or Azure environments.
• Proficiency in ServiceNow scripting and automation, encompassing JavaScript, developing with Flow Designer features and Business Rules, plus platform governance with update sets, Automated Test Framework (ATF) and release management.
• Experience leading technical delivery, mentoring engineers and handling third-party or outsourced service provider resources.
• Strong analytical and root-cause skills in fixing issues within large enterprise environments, with the ability to explain technical issues clearly to technical and non-technical collaborators.

Desirable Skills/Experience:

• Relevant ServiceNow certifications in system administration, CMDB, Discovery or Service Mapping; ITIL 4 Foundation or above.
• Experience in the biopharmaceutical or life sciences industry, or another regulated environment, including GxP.
• Experience with ServiceNow Predictive Intelligence.
• Experience with security exposure and vulnerability management tooling.
• Experience working across cultures and time zones, including a Global Technology Centre operating model.
• Experience with software development lifecycle (SDLC), Agile and Scrum methodologies.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

You will join a technology community that is scaling a bold digital and data-led strategy to transform how science moves from lab to patient. We bring diverse technologists and scientists together to spark new ideas, experiment through hackathons and real-world pilots, and ship solutions that simplify data, automate operations and unlock speed at enterprise scale. With meaningful investment, modern platforms and a culture that values kindness alongside ambition, your leadership will directly strengthen the backbone of our operations and help deliver medicines to people who need them faster.

Call to Action:

If you are ready to shape the CMDB foundation that accelerates discovery, fortifies resilience and multiplies impact, take the lead and make your mark today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.