JOB QUALIFICATIONS:

• Two to five years of administrative experience in a healthcare, laboratory, or hospital environment preferred.

• Experience with billing, payroll processing, customer service, and contract administration strongly preferred.

SKILLS, EXPERIENCE, LICENSURE:

• Knowledge of healthcare or laboratory billing practices.

• Strong organizational and time-management skills.

• Excellent verbal and written communication abilities.

• Proficiency with Microsoft Office Suite and payroll, billing, or hospital information systems.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Strong attention to detail and problem-solving skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

DUTIES AND RESPONSIBILTIES:

Billing and Revenue Support

• Review, research, and process laboratory billing corrections and adjustments.

• Collaborate with billing departments, laboratory staff, and clients to resolve billing discrepancies and account issues.

• Maintain accurate documentation related to billing corrections and reimbursement activities.

• Assist with monitoring billing workflows to ensure timely and accurate processing.

Client Relations and Customer Service

• Serve as a primary point of contact for external clients, physician offices, healthcare facilities, and business partners.

• Respond to client inquiries regarding laboratory services, billing concerns, and account-related matters.

• Foster positive working relationships with clients through professional communication and problem resolution.

• Coordinate client onboarding activities and support ongoing account management efforts.

Payroll and Administrative Support

• Enter, review, and maintain payroll-related information for laboratory personnel.

• Verify timekeeping records and assist with payroll documentation and submissions.

• Support employee scheduling, attendance tracking, and personnel record maintenance.

• Ensure payroll data is submitted accurately and within established deadlines.

Contract and Business Coordination

• Assist in the preparation, submission, tracking, and renewal of laboratory service contracts and agreements.

• Coordinate with internal departments, legal teams, and external organizations during the contract review process.

• Maintain contract files and ensure documentation is complete and up to date.

• Monitor contract deadlines and communicate renewal requirements as needed.

General Administrative Functions

• Maintain laboratory administrative records, reports, and databases.

• Prepare correspondence, presentations, spreadsheets, and other business documents.

• Support departmental projects, audits, and operational initiatives.

• Assist leadership with data collection, reporting, and process improvement activities.

• Ensure compliance with hospital policies, confidentiality standards, and applicable regulations.