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MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school graduate or equivalent.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Processes and orders patient/physician orders according to procedure manual.

2. Answers telephone in a friendly voice and caring manner.

3. Transfers calls to appropriate associate and/or department according to need.

4. Communicates with satellite labs and drawing stations for interpretation of physician orders, specimen requirements, etc.

5. Trains and guides new associates of the laboratory.

6. Directs phlebotomy team for STAT/now collections.

7. Demonstrates the knowledge and skills necessary to communicate to the adolescent, adult, geriatric patient per the established age-specific standard.

8. Operates pneumatic chutes and answers them in a timely manner.

9. Operates the telephone so not to prolong callers' waiting period and/or lose the call.

10. Operates HIS and LIS computer systems according to the procedure manual.

11. Prepares, sorts, and delivers patient reports to physician office boxes.

12. Faxes reports to physicians' offices.

13. Telephones in and outpatient results of critical values, including "Read Back", as needed by the technicians.

14. Receives specimens into Lab Computer System.

15. Delivers appropriate specimens to appropriate department.

16. Replenishes outreach client supplies when needed.

17. Inventory and order all office supplies.

18. Inventory and order all computer system supplies.

19. Orders tests on in and outpatients according to manual orders received.

20. Communicates status of reports with nursing units and physician offices as appropriate.

21. Wears task appropriate protective apparel.

22. Complies with safety policies applicable to work area as outlined in the safety manual.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to work well under high stress conditions.

2. Must be able to perform duties while wearing protective apparel, when appropriate.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Exposure to cleaning agents and disinfectants.

2. Exposure to high stress and frequent work interruptions.

3. Exposure to electrical current

4. Exposure to blood and body fluids.

SKILLS AND ABILITIES:

1. Must be able to handle and maintain confidential information.

2. Must be able to adapt to various workloads and assignments.

3. Must possess reading and comprehension skills.

4. Must have good oral and written communication skills.

5. Must be able to prioritize tasks.

6. Must possess and demonstrate good basic knowledge of medical terminology and/or laboratory testing terms.

7. Must possess and demonstrate good keyboarding/computer skills.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.