Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Hourly Wage: Starting at $25.00 per hour

Benefits When You Make It Your Choice:

• 1st of the month following 30 days of service:
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays
  
  

Supervises the day-to-day operation of the restaurant

• Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Cambria Hotel standards
• Confirms daily specials and new menu additions with the Restaurant Chef
• Assists in overseeing the food and beverage service provided; coaches employees on effective service and food presentation techniques
• Inspects restaurant areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
• Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

Provides associates with the information needed to perform their job effectively

• Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
• Assists in prioritizing and assigning work
• Provides feedback to the employee and department managers on the employees’ performance of job responsibilities

Develops and implements strategies and practices which support employee engagement 

• Communicates performance expectations and provides employees with on-going feedback 
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential 

Creates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations 

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service 
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems 
• Provides Make it Happen! genuine hospitality and teamwork on an ongoing basis 
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction 

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest 

Requirements/Skills

• Minimum two years restaurant experience, preferably in hospitality industry
• High school diploma required
• Strong oral and written communication skills
• Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
• Aptitude to resolve conflicts with guests, supervisors and employees
• Knowledge of local, state and federal liquor laws and regulations
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite

Physical Demands

• Required to stand, sit, and walk for extended periods of times 
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs. 
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc. 

Other Information

The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.  In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times 

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.  I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. 

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.  Our locations are drug-free and pre-employment drug tests are required.  Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. 

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.