About You   

You have a passion for cultivating clientele relationships and developing a deep knowledge and appreciation of the goop brand and aesthetic. You are curious by nature and have an affinity for interacting with customers and anticipating their needs. You enjoy the luxury environment and are excited to immerse others in it.  

About the Role  

As a Keyholder, you are responsible for delivering on the goop client expectations, and growing the clientele through strong client relationships developed through understanding the community in which the store is located. You are confident in cash reconciliation as well as opening and closing the store on a rotational basis. You strive to not only hit your personal sales goals but are excited to play an integral leadership role in the store meeting and exceeding their goals as well. Passionate, eloquent, and confident, you create the goop environment. 

Responsibilities include:  

• Create a warm and welcoming in-store environment, while maintaining instore visual standards. 
• Maintain an effective clientele book, understanding surrounding community & catering to the demographic of potential clients. 
• Learn the details of the product assortment and successfully communicate the finest details to clients, both current and new. 
• Able to handle transfers and return to vendors, while filing necessary paperwork. 
• Handle in store RTV’s, damages, etc. when necessary. 
• Handle weekly bank deposit as necessary. 

Qualifications & Experience  

• 2-4+ years of retail experience, preferrable within a luxury environment. 
• Strong interpersonal and communication skills, both written and verbal. 
• Ability to perform effective selling techniques to achieve sales and repeat business. 
• Basic computer skills and familiarity with the Microsoft Suite. 
• Physical requirements: lift / carry / move 40lbs. minimum including fixtures and product. 
• Ability to work a flexible schedule including holidays, overnights, and weekends to meet the needs of the business. 

FAQ  

• Compensation: $24-$26/ hour + Equity + commission plan. This is a full-time, non-exempt position. Please note that this range represents the low and high end of the anticipated base salary range for the Sag Harbor, NY based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.  
• Benefits: Generous health benefits package, fertility benefits and paid parental leave.   
• Perks: Generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events