Fringe Studio is a design-led stationery and gift company creating custom product lines for major retailers across its Fringe Studio and Pet Shop by Fringe Studio brands. The team combines creativity with commercial focus, bringing thoughtfully designed products to market while building lasting retail partnerships that support continued growth.

This role is central to that effort. As Key Account Sales Manager, you will help grow and strengthen relationships with large, multi-location customers while serving as a trusted partner to both clients and internal teams. It is a strong fit for someone who brings a consultative sales approach, sharp business judgment, and the ability to balance strategic planning with day-to-day account leadership in support of profitable, sustained growth.

Responsibilities

• Own and grow a portfolio of national accounts across multi-channel markets, with a particular focus on mass market retailers, serving as the primary point of contact for the relationship.
• Manage all aspects of the customer relationship, from day-to-day servicing and order support to long-range account planning.
• Prepare and analyze sales metrics and account performance data to identify growth opportunities and white space within your assigned customer base.
• Build account relationships on credibility, trust, and consistently outstanding service, and design and execute an overall sales strategy to drive profitable growth.
• Lead the strategic planning process for each key account, setting annual sales objectives and financial targets in partnership with customers and internal stakeholders.
• Proactively assess, clarify, and validate customer needs on an ongoing basis, staying ahead of shifts in assortment and category strategy.
• Communicate customer requirements to internal teams, including art, product development, purchasing, and customer service, so every department is aligned.
• Prepare and deliver account reviews, forecasts, and sales presentations to keep leadership informed and customers confident in the partnership.
• Travel to customer headquarters, trade shows, and industry events as needed to represent Fringe and strengthen key relationships.

Requirements

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree in any field; a degree in business administration or a related field is a plus
• 5+ years of office-based experience with a demonstrated track record selling consumer product goods
• Proven experience interfacing directly with customers
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with custom product development a plus
• Eligible to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with key account management and consumer product goods sales cycles
• Strong written, verbal, and client-facing communication skills, with experience collaborating across diverse internal and external teams

Benefits

• Competitive salary of 95,000-120,000 USD/year
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off & Company Paid Holidays
• Short-Term & Long-Term Disability