SUMMARY

Fringe Studio is a design-led stationery and gift company based in Irvine, California, specializing in creating custom product lines for major retailers. We're looking for a Key Account Sales Manager to lead our efforts to build, maintain and expand relationships with large, multi-location customers, including mass market retailers. This role represents the full range of Fringe products, including Fringe Studio and Pet Shop by Fringe Studio. You'll own the customer relationship end to end — from strategic account planning and forecasting to day-to-day service — and act as the connective tissue between our customers and internal teams like art, product development, purchasing and customer service. This mid-to-senior level role suits a relationship-driven self-starter with sharp analytical instincts, a consultative sales approach, and the ability to juggle multiple accounts and priorities at once. The goal: profitable, sustained growth across our key account base.

Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES

• Own and grow a portfolio of national accounts across multi-channel markets, with a particular focus on mass market retailers, serving as the primary point of contact for the relationship
• Manage all aspects of the customer relationship, from day-to-day servicing and order support to long-range account planning
• Prepare and analyze sales metrics and account performance data to identify growth opportunities and white space within your assigned customer base
• Build account relationships on credibility, trust, and consistently outstanding service; design and execute an overall sales strategy to drive profitable growth
• Lead the strategic planning process for each key account, setting annual sales objectives and financial targets in partnership with customers and internal stakeholders
• Proactively assess, clarify, and validate customer needs on an ongoing basis, staying ahead of shifts in assortment and category strategy
• Communicate all customer requirements to internal teams, including art, product development, purchasing, and customer service, so every department is aligned
• Prepare and deliver account reviews, forecasts, and sales presentations to keep leadership informed and customers confident in the partnership
• Travel to customer headquarters, trade shows, and industry events as needed to represent Fringe and strengthen key relationships
• Perform other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions.

EDUCATION AND WORK EXPERIENCE:

• 4-year degree, preferably in business administration
• 5+ years of office-based experience with a demonstrated track record selling consumer product goods
• Proven experience interfacing directly with customers
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with custom product development a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Solid knowledge of key account management and consumer product goods sales cycles
• Strong analytical skills, with the ability to translate sales data and metrics into actionable account strategy
• Excellent organizational and time-management skills, with the ability to juggle multiple accounts and shifting priorities
• Strong written, verbal, and client-facing communication skills across diverse internal and external teams
• Sharp problem-solving instincts and comfort operating in a fast-paced, changing environment

OTHER SKILLS AND ABILITIES:

• Positive Attitude
• Team Player

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off & Company Paid Holidays
• Short-Term & Long-Term Disability